What are the responsibilities and job description for the Technical Support Specialist position at JotForm?
ABOUT JOTFORM
Jotform is a successful SaaS company based in San Francisco, boasting over 25 million users globally. We value agility, independence, and fun, and our mission is to empower everyone to create customized online forms. With over 10,000 ready-made templates, more than 100 integrations, and 380 widgets, we are among the leading online form builders catering to organizations of all types, from small businesses to large enterprises.
Since its launch in 2018, Jotform Enterprise has enabled multiuser organizations to automate their workflows and manage data collection effectively. We believe that paperwork should not hinder productivity, which is why we are committed to facilitating seamless online data and payment collection.
We are currently seeking dynamic Technical Support Specialists to join our growing team in San Francisco. This is a full-time, in-office position that comes with excellent benefits.
ABOUT THE ROLE
This role is critical for ensuring uninterrupted service for our users and customers. Your primary responsibility will be to assist customers through our proprietary support ticketing system. While most side tasks will be managed by experienced team members, you may also have the opportunity to engage in additional responsibilities if qualified. As a Technical Support Specialist, you’ll collaborate closely with designers and developers, while contributing to our unique team culture that blends remote and in-office collaboration.
Key Responsibilities :
- Deliver first-line diagnosis and troubleshooting support, providing technical expertise to resolve customer inquiries and maximize satisfaction.
- Utilize our support ticketing system effectively, responding to incoming tickets related to technical issues and service incidents while tracking and following through on your own tickets.
- Document all issues and solutions accurately and timely.
- Maintain clear communication with customers throughout the resolution process.
- Act as a customer-facing subject matter expert.
What You Need to Succeed :
ABOUT YOU
COMPENSATION, PERKS & BENEFITS
OUR PROCESS
Upon receiving your application, we will assess it alongside others and select top candidates for a screening call. Due to high application volumes, only those shortlisted will be contacted, but all applications are carefully considered. If you are selected, we will reach out for a brief screening call to learn more about you. We appreciate your understanding.
We thank all applicants for their interest in this position at Jotform!
Jotform is an Equal Opportunity Employer.
Jotform values your privacy and ensures that your information is handled with care.
Salary : $60,000 - $85,000
