What are the responsibilities and job description for the Call Center Representative position at Journey Builders?
Journey Builders is a family-owned roofing and construction company located in Burbank, CA. Our company takes pride in providing our customers with the best service. This is an entry-level position with many possibilities for growth from within
Job Summary
As a Call Center Representative, you will be the first point of contact for customers seeking assistance over the phone. Your primary responsibility will be to provide exceptional customer service and resolve inquiries in a timely and professional manner.
Duties
- Answer incoming calls from customers and assist with their inquiries
- Perform data entry to update customer information accurately
- Analyze customer needs to provide appropriate solutions
- Assist with scheduling appointments or directing calls to the appropriate department
- Utilize computerized systems to access and input customer data
Skills
- Proficiency in English is required
- Excellent customer service skills
- Bilingual proficiency is a bonus
- Clear and pleasant phone etiquette
- Strong communication skills, both verbal and written
- Comfortable working with computerized systems
Competitive pay
Unlimited opportunities for growth and advancement
Pay: $18-20 per hour plus Bonuses
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20
