Receptionist

Receptionist
Full-Time Hourly

Driven by the core belief that your zip code should not dictate the quality of care you receive, Journey Health is excited to deliver high quality, accessible healthcare in the comfort of the home. Journey Health – a digital health startup based in Oakland, CA – is enhancing access to care for the most vulnerable patients and communities. We are a team of physicians, nurses, social workers, and caring individuals who aim to shift the cadence of care by leveraging digital solutions and emerging technologies to deliver services wherever they are needed.

What You'll Do

At Journey Health, our receptionist plays a pivotal role as the welcoming face and voice of our organization. As a receptionist, you will provide a warm and professional greeting to all callers, ensuring their needs are directed appropriately. You'll also assist in various administrative tasks and manage correspondence. Your contribution to creating a positive and efficient atmosphere is crucial in supporting our mission to provide accessible and compassionate healthcare to our members.

Responsibilities

• Greeting and Welcoming: Warmly welcome and assist visitors, clients, and employees as they enter the office.
• Answering Phones: Professionally handle incoming phone calls, transferring calls to the appropriate personnel, and taking messages when necessary.
• Email and Correspondence: Monitor and respond to emails, inquiries, and general correspondence in a timely and professional manner.
• Administrative Support: Assist with various administrative tasks.
• Problem Solving: Address and resolve patient and employee inquiries and concerns promptly and effectively.
• Multitasking: Handle multiple tasks simultaneously and prioritize responsibilities based on urgency.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar role is preferred but not required.
• Excellent verbal and written communication skills.
• Embrace organizational changes in a dynamic, start-up environment while remaining adaptable and proactive.
• Demonstrates experience in providing culturally sensitive communication and delivering high-quality customer service to diverse communities.
• Strong organizational and time management skills.
• Proficiency in using virtual office equipment, including phone systems and computers.
• Ability to maintain composure under pressure and handle challenging situations with grace.
• Attention to detail and accuracy.
• Knowledge of basic office software (e.g., Microsoft Office Suite).
• Reliable and punctual.

Where You Will Work

Receptionists will be full-time in person.

Why Journey Health

Patients and caregivers are separated during their most vulnerable moments, providers and clinicians are suffering from burnout, and meaningful health equity continues to be elusive – all while the healthcare industry continues to be challenged with achieving targeted outcome goals. The value equation is broken.

If you’d like to join us on our journey in eliminating healthcare disparities and shifting the cadence of care, please submit your resume and apply online. Thank you for your interest.

Journey Health is an equal opportunity employer and is committed to creating a diverse and inclusive team. All qualified applicants will be considered for employment regardless of race, gender or gender identity, sexual orientation, religion, national origin, disability, age, or veteran status.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $24