Street Outreach Project Manager

Journey Home is a thought leader and innovator pushing forward the efforts to end homelessness in the Capital Region of Connecticut. We are a dedicated team of professionals who value hard work, and a flexible, honest work environment.

The Street Outreach Project Manager is responsible for the coordination of the crisis response system of the Greater Hartford and Central Coordinated Access Network (CAN). This role manages the implementation, capacity building, and refinements of the community’s crisis response system. This includes encampment decommissioning efforts and street outreach. The Street Outreach Project Manager is responsible for managing high priority and complex work processes, engagement with high-profile stakeholders, significant system partner and city department coordination, complex problem solving, program and grant evaluation, trend analysis, and continuous quality improvement. 

SUMMARY OF DUTIES/RESPONSIBILITIES:

• Oversee the coordination of all outreach providers in the Greater Hartford and Central CAN to achieve complete service coverage and the rehousing objectives for those experiencing unsheltered homelessness.
• Oversee progress towards achieving designated encampment site closure and rehousing objectives.
• Lead and monitor the development of performance monitoring tools, reports and dashboards, to track performance outcomes, progress, and identify programmatic and process issues.
• Perform/oversee routine evaluations of service delivery and take appropriate action to support quality and/or process improvement when necessary.
• Facilitate ongoing engagement with the CAN’s housing providers and other
• relevant partners necessary to achieve rehousing objectives.
• Elevate challenges, anticipated barriers, and political landmines related to the CAN’s unsheltered response to leadership.
• Lead and monitor the development and refinement of relevant policies and procedures.
• Support the implementation of refinements to Coordinated Entry processes to streamline access to housing resources for those that are experiencing unsheltered homelessness.
• Ensure data management and data quality are meeting system objectives and funders’ expectations.
• Project manage the encampment decommissioning initiative, which includes maintaining work plans, managing project scope and schedule, collaborating with partner agencies, managing the rehousing process at encampments, and reporting data and outcomes.
• Lead annual Point in Time Count including data collection, provider support, training, and communication.

KNOWLEDGE, ABILITIES, QUALIFICATIONS:

• Bachelor’s degree in a related field or a minimum of four (4) years related experience and progressively more responsible for complex roles within organizations directly or indirectly addressing housing and/or homelessness issues.
• Minimum of two (2) years of direct people leadership experience.
• Proficiency in Microsoft Office Suite
• Experience with HMIS
• Interpersonal skills and flexibility
• A valid driver’s license and insurance for local travel.
• Must be flexible to work at different sites as scheduled.
• Experience in high-profile and complex stakeholder engagement including change management.
• Knowledge of HUD guidelines and polices related to funding & housing.
• Experience working in an agency or entity related to housing and homelessness in Connecticut.
• Previous experience with street outreach, emergency housing, Housing Navigation and or Diversion interventions.
• Systems thinker
• Strategic and facilitative leadership skills
• Demonstrated proficiency in project and or program management
• Results-oriented self-starter with strong motivational skills
• Strong oral and written communication skills
• Excellent standards of customer service and professional communication

A successful candidate must have strong project management and communications skills, as well as a proficient understanding of the homeless rehousing process. This role will also be required to provide facilitative leadership over core components of the crisis response system to implement performance improvements and manage the intersections between the crisis response system and other system components such as, emergency shelter, coordinated entry, landlord engagement, and housing stabilization.

Journey Home is an Equal Opportunity Employer

Journey Home provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation & Benefits:

• This is a full-time, exempt position
• Salary range is $70,000 - $80,000; salary based on experience and qualifications, not salary history
• Generous medical/vision/dental/disability/life benefits
• Paid time off – 12 holidays, vacation, personal time and sick leave

To Apply:

Send a cover letter, résumé with salary requirements and three references we may contact.

By email:         

sara.wilson@journeyhomect.org

Subject line: Street Outreach Project Manager

By mail:

Journey Home, Inc.

PO Box 260727

Hartford, CT 06126