What are the responsibilities and job description for the Receptionist position at Journey?
We are looking for a friendly and organized Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and will play a crucial role in ensuring a smooth and efficient front desk operation. If you have excellent communication skills and a passion for providing exceptional customer service, we want to hear from you!
Welcome to Journey, where community is at the heart of everything we do. We believe that true success starts with strong local leadership, supported by a dedicated home office team. Our journey began with a vision to create opportunities that empower individuals to make a positive impact right in their own backyard.
Our Vision
Change the world, one heart at a time.
Our Mission
Our Mission is to consistently achieve exceptional quality outcomes by leading a world-class Care Team. Our empowered and dedicated Care Team strives to exceed the expectations of our residents in every interaction. Being a part of your journey is our privilege.
Our Leaders: The Heartbeat of Journey
Our local leaders are the driving force behind our success. They’re not just managers; they’re passionate advocates for their communities. They understand the needs and goals of the residents and families they serve. They’re your neighbors, your friends, and your partners in progress. Together, we work tirelessly to create meaningful change and lasting legacies.
Key Responsibilities
- Greet and welcome patients and visitors in a warm and professional manner.
- Answer and direct incoming phone calls, taking messages as necessary.
- Schedule and confirm patient appointments, ensuring accurate records in our system.
- Maintain a clean and organized reception area.
- Assist with administrative tasks as needed, including filing, data entry, and handling correspondence.
- Respond to patient inquiries and provide information about services offered.
- Collaborate with clinical staff to ensure effective communication and coordination of care.
Qualifications
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
- Strong interpersonal and communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and experience with electronic health record (EHR) systems.
Job Type: Part-time
Schedule:
- Weekends only
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Morgantown, WV 26505 (Required)
Work Location: In person
