Demo

Dispatcher/Customer Service Representative

JOURNEYLINES INC
Lynnwood, WA Full Time
POSTED ON 12/8/2024
AVAILABLE BEFORE 4/5/2025

Job Title

• Dispatcher/Customer Service Representative


Job Type

• Full-time, Mon-Fri 8:00am-5:00pm


Duties/Responsibilities include:

• Maintain excellent communication and working relationships with new and existing customers.

• Check availability and give accurate quotes via email and phone.

• Help customers with trip planning.

• Reserve and confirm charters with accurate contacts, dates, times, and correct addresses.

• Communicate professionally via email and phone. You will be working directly with corporate customers, travel agents, area schools, athletic teams, community groups and more to secure their transportation.

• Coordinate scheduling of vehicles and drivers for meeting overall transportation requirements while adhering to policies, procedures, and DOT hours of service regulations.

• Solve practical problems and deal with a variety of changing situations under pressure, while maintaining composure in a high stress work environment.

• Retain knowledge and understanding of our fleet.


Skills/Qualifications:

• Excellent communication skills in order to give instructions clearly. • Ability to communicate professionally via email and phone.

• Previous sales or dispatch experience preferred.

• Computer literate and proficient with Microsoft Office products.

• Must be able to type at least 40 WPM.

• Willingness to learn new software programs as needed in a timely manner. • Analytical thinking skills to access situations.

• Possess high degree of confidentiality; trustworthy.

• Excellent map reading and navigation skills with knowledge of our region.

• Knowledge of Department of Transportation rules and regulations preferred.


Experience:

• Previous experience in the transportation/travel industry is beneficial, however, we will train the right candidate with outstanding customer service abilities.


Education:

• High school diploma or equivalent required; College degree preferred.


Benefits:

• Health insurance

• Paid time off

• Quarterly bonuses

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