Tour Guide

Description

Do you consider yourself a history buff? Do you enjoy conveying the aspects which make a thing special through the art of storytelling? Are you looking for a part-time role which still provides the opportunity to be part of something unique? Keep reading!  

The Tour Guide at Journeyman Distillery ensures that all guests receive an exceptional experience while visiting our facility. 

All team members must uphold and embody Journeyman’s Core Values.

CORE VALUES: 

GRIT 

• No challenge is too great.
• Goals worth pursuing are never easy and perseverance and determination are essential to success. 
• There is no substitute for time and effort and good things will come from those efforts. 

ALWAYS A JOURNEYMAN 

• The pursuit of excellence is lifelong and mastery is an illusion.
• Joy is in the daily work and the pursuit of excellence, not a final destination. 
• A focus on continual improvement and doing our best. 

1st CUSTOMER 

• Treat every customer with the mindset that they are the business’ first-ever customer.
• Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience. 
• Be available and provide timely responses in all capacities. 
• Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.

AMBASSADOR 

• Take pride and ownership in your work. 
• Engage and actively participate in your work and company activities. 
• Be a positive force in the workplace, creating a culture of positivity. 
• Extend common courtesy to yourself, employees, and guests. 
• Evangelize and promote the company and brand. 

At journeyman, we believe hard word deserves to be rewarded and we have a comprehensive benefits and incentives package just for that. 

Here’s a peek at what you will receive as a Journeyman team member:

• Outstanding Growth Opportunity!
• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match available Day 1
• Medical Insurance – 30 hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20 hours/week
• Free Monthly Bottle of Spirit (21 )
• Employee Referral Incentive
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Summer Holiday Bonus pay
• 25% Employee Discount
• Monthly Employee Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• 3 Annual Employee Parties

PRINCIPAL DUTIES:

• Greet all guests promptly at scheduled tour times.
• Outline the tour and timeline before beginning.
• Determine if any guests have physical restrictions that should be considered.
• Clearly and articulately provide information to guests in an engaging manner.
• Answer any questions that the guests have.
• Point out location of lavatories along the way.
• Demonstrate extensive knowledge of our facility and related topics.
• Escort guests through the tour, taking breaks as needed.
• Keep the tour moving on schedule while still being considerate to guests.
• Know all safety and security protocols, should they be needed.
• Assist guests with retail purchase decisions, as necessary, during downtime.
• Perform any other tasks requested by the General Manager, key leadership, or the Owner.

Requirements

PHYSICAL, MENTAL AND VISUAL SKILLS:

• Good organizational and communication skills.
• Ability to carry out detailed written or verbal instructions independently and be self-motivated.
• Ability to memorize and recite facts clearly and accurately.
• Ability to perform light physical work; may be required to lift up to 30 pounds of force occasionally, up to ten pounds frequently and up to five pounds constantly, performing such activities as bending stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.

REQUIRED WORK HABITS:

• Work habits include regular attendance, team work, initiative, dependability and promptness.
• Ability to work flexible schedule to include some weekend days. 

EDUCATIONAL, DEVELOPMENT AND WORK-RELATED EXPERIENCE:

• Significant work experience in customer service preferred
• Experience with public speaking is a plus

WORKING CONDITIONS:

• Works in a distillery production facility and restaurant environment.