Project Manager (CRM Specialization)

JourneyTeam is looking for a CRM Project Manager specializing in Microsoft's Dynamics Solutions to work alongside our Dynamics 365 CRM practice to oversee and execute successful customer implementations. In this role, you will manage tasks associated with the gathering of business requirements, oversee project backlogs, collaborate with technical and functional colleagues, and ultimately, deliver excellent D365 CRM solutions to our customers.

The CRM Project Manager brings a knowledge of both functional and technical capabilities on CRM solutions during all phases of client engagement. Specifically, focus on Microsoft's CRM solutions as they relate to implementation and operation of these technologies.

About JourneyTeam

At JourneyTeam, people are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world. With 30 years of technology experience, we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365, Microsoft 365, AI and Copilot, Azure, modern data solutions—all leveraging Microsoft’s comprehensive security platform.

Duties And Responsibilities

• Manage assignments that are of a dynamic nature; assigned projects and tasks will require broad industry and technical knowledge of Microsoft's D365 CRM Solutions.
• Demonstrate exceptional analytical, organizational, communication, prioritization, problem-solving, and leadership skills.
• Ability to build and manage a Project Plan, Project Backlog, and Sprints.
• Coordinate with Project Leadership from JourneyTeam and our customers in managing tasks execution and project plans.
• Lead project resources, scope, and planning throughout implementation while managing team and client expectations.
• Track project progress to assess and mitigate any risks, monitor deliverables, costs, timing, and handle change requests.
• Collaborate with consulting leads and architects to deliver solutions.
• Direct project team(s) via status meetings, discovery workshops, task breakdowns, and other initiatives to ensure project execution, applying agile and waterfall hybrid methodology delivery practices.
• Travel when required, likely no more than once a quarter.
  
  

Qualifications

• Bachelor’s degree and/or 5 years related field or equivalent Project Manager experience.
• 2-5 years’ experience with CRM solutions, bonus points if you have experience with D365 CRM solutions.
• Strong analytical skills with the ability to translate requirements into project tasks and backlog items.
• Proficient in Microsoft tools; specifically, Project, Microsoft 365, Azure DevOps, or other project management tools.
• Broad understanding of on-premises and cloud-based Microsoft working models in an enterprise environment. Understand fundamentals and advanced practices of project management and execution.
• You embrace and live the JourneyTeam Values below:
• A Caring Mindset
• Exceptional Performance
• Being OneTeam
• Making & Keeping Commitments
• Taking Ownership
• Effective Communication
• A Growth Mindset
  

Preferred Skills (not Required)

• Project Management Certification (PMP, CAPM, PRINCE2, CSM).
• Experience working in a SaaS company.
• Experience with Dynamics 365 (Project Service Automation or Project Operations).
• Experience with Azure DevOps.
  
  

Here at JourneyTeam, we care about our employees’ growth. Here is what success looks like in your first year:

30 Days

• Read and review “The Ideal Team Player” by Patrick Lencioni
• Shadow other project managers to learn the implementation process and tasks required throughout our projects.
• Be assigned to a project and manage delivery.
  
  

6 Months

• Fully involved in project and support efforts and be a contributing member of project teams and long-term client support.
• Conduct regular project status meetings and ensure timeline communication with stakeholders.
• Identify and mitigate project risks, ensuring projects stay on track and within scope.
  
  

1 Year

• Develop and implement process improvements based on project learnings to enhance efficiency and effectiveness.
• Build strong relationships with key clients, becoming a trusted advisor for their CRM needs.
• Working with the CRM Project Leads, conduct training sessions or workshops for team members on project management best practices and tools.
• Provide feedback and contribute to the development of JourneyTeam’s project management methodologies and tools.
  
  

Compensation

$80,000 - $100,000 annual salary, dependent on experience and demonstrated project management abilities.

Benefits

JourneyTeam offers a wide range of excellent benefits including healthcare and dental options, as well as a 401k with a ~4% employer match with funds that vest immediately. We enjoy flexible hours off and our employees average 3.5 to 4 weeks off a year. We also provide a monthly phone stipend of $25 as well as a monthly gym membership reimbursement of up to $200. We enjoy a culture of collaboration and creative responsibility to solve problems with autonomy.

Professional office and remote working environments available. JourneyTeam is an Equal Opportunity Employer.

body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; padding: 20px; max-width: 800px; } h1, h2 { color: #333; } ul { margin-left: 20px; } ul ul { margin-left: 20px; }