Office Support Specialist

Hours: Part-time, 8-32 hours/week

Location: Enfield, CT (Onsite/Remote - Split Position)

About Journyx:

Journyx is a small but dynamic company offering innovative time and resource management solutions. We pride ourselves on fostering a collaborative and supportive work environment where every team member plays a vital role in our success.

Position Overview:

This position requires the Office Support Specialist to work from our Enfield, CT office for most of the hours worked. We are seeking a reliable, detail-oriented, and proactive individual to ensure smooth day-to-day operations at Journyx. This person will manage shipping, receiving, hardware configuration, inventory management, and general office support, contributing directly to the company’s operational efficiency and growth.

Key Responsibilities:

Shipping & Receiving:

• Manage FedEx shipments, including packaging and verifying deliveries.
• Document incoming shipments, including serial numbers and customer hardware lists.

Inventory Management:

• Track and maintain accurate hardware inventory, including RMAs, new orders, and employee badges.
• Support the Loaner/ClaaS program by configuring, maintaining, and shipping hardware to customers within a 24-hour turnaround.

Office Administration:

• Maintain office supplies and place orders as needed.
• Verify the accuracy of invoices and purchase orders.

Hardware Support:

• Physically build and configure hardware, including clock programming via USB or SVC site.
• Assist with hardware testing and troubleshooting.

Software & Customer Support:

• Test, reproduce, research, and document software defects or requested changes for development or other relevant departments.
• Communicate with customers via telephone, email, or other channels to resolve software or configuration issues.

Internal Support:

• Provide assistance to internal teams as needed.
• Document customer issues, resolutions, and status updates using ticket-tracking software.

Required Skills & Qualifications:

• Must have excellent analytical and problem-solving skills
• Knowledge of web technologies
• Familiarity with and ability to perform basic management of Microsoft operating systems
• Basic knowledge and understanding of database structures, including fields, tables, views, and database objects
• Excellent interpersonal, written, and verbal communication skills
• Strong organizational skills
• Ability to manage concurrent tasks throughout the workday
• Ability to work independently or in a team environment
• Self-motivated

Education & Experience:

• High school diploma or equivalent required
• Associate degree with a minimum of one year of experience in time and attendance systems or payroll administration preferred
• Experience in customer service is a plus

Other Requirements:

• Ability to lift up to 45 lbs.
• Ability to travel preferred

Why Join Us?

• Collaborative and supportive company culture
• Opportunities for personal and professional growth
• Make a direct impact on the success of a growing company