What are the responsibilities and job description for the Manager, Care position at Joveo CPA - ASPCA (A)?
Job Summary: The Manager, Care and Enrichment oversees the daily care of animals at the Cruelty Recovery Center (CRC) and temporary shelter facilities. They supervise a team of 8 Care and Enrichment Technicians, providing guidance on animal handling, enrichment, and medical care. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.
The Manager works closely with other departments, including Veterinary Forensics, Legal Advocacy & Investigations, Behavioral Sciences, and Shelter Medicine Services. They are responsible for implementing and maintaining high-quality animal care standards, ensuring compliance with protocols and procedures.
This position is ideal for an experienced animal welfare professional who is passionate about leading a team and improving animal lives. If you have a background in animal behavior, psychology, or a related field, and excellent communication and problem-solving skills, we encourage you to apply.
Responsibilities:
Shelter Operations (50%):
* Direct the Care and Enrichment team to monitor and maintain the medical and behavioral health of shelter animals
* Ensure proper daily care, nutrition, sanitation, and infectious disease-prevention protocols
* Fill in to support CET responsibilities as needed
* Act as Shelter Lead, Floor Lead, and Enrichment Coordinator as assigned by the Senior Manager, Care and Enrichment
* Ensure feline and canine enrichment programs are implemented and maintained
* Provide a safe and compassionate environment for animals, staff, and volunteers using low-stress handling techniques
* Ensure all team members have received training and mastered low-stress handling techniques
* Hold team briefings to give updates, determine progress, and shape the remainder of the day
* Collaborate with behavior and veterinary team members to ensure open communication, excellent care, and close monitoring of every animal
* Perform daily rounds to ensure all animals are in appropriate enclosures and evaluate enclosure condition
* Provide feedback to improve processes and minimize barriers to efficient work and high-quality animal care
* Work with Volunteers and Responders to integrate volunteers into daily care, setting clear expectations and providing guidance as needed
* Work with Foster and Placement to orchestrate the export of released animals to partner organizations and foster homes
* Ensure shelter supply needs are met, track expenses, and order supplies with supervisor approval
People Management (40%):
* Manage and supervise two Care and Enrichment Technicians, maintaining a fully staffed team
* Develop and implement annual professional development plans for each direct report
* Supervise multiple ASPCA staff, volunteers, and contingent workers at CRC and temporary shelters
* Clearly explain protocols to garner buy-in from staff and volunteers, ensuring they are used as intended
* Oversee daily cleaning, handling, enrichment, monitoring, and documentation of the Care and Enrichment team
* Provide regular trainings to keep the Care and Enrichment team up to date on advances in the field and proficient in protocols
* Work alongside Care and Enrichment Technicians, assisting in daily care and monitoring adherence to protocols
Program Maintenance (10%):
* Review Standard Operating Procedures for CRC and temporary shelters, communicating changes and updates to the team
* Continuously assess the efficacy of CRC animal enrichment, innovating and encouraging the team to maintain a robust program
* Research and develop best practices in sheltering, enrichment, and animal care/handling
* Attend workshops for animal welfare professionals, sharing learning with the Care and Enrichment team upon return
Education & Work Experience:
* High School Diploma or GED Required; B.S. or B.A. preferred
* At least 2 years of management experience strongly preferred; excellent people-management skills
* At least 2 years of experience working hands-on with animals required; experience in animal welfare preferred
* Animal shelter experience preferred
Compensation and Benefits:
* Starting pay for the successful applicant will depend on a variety of factors, including education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role
The Manager works closely with other departments, including Veterinary Forensics, Legal Advocacy & Investigations, Behavioral Sciences, and Shelter Medicine Services. They are responsible for implementing and maintaining high-quality animal care standards, ensuring compliance with protocols and procedures.
This position is ideal for an experienced animal welfare professional who is passionate about leading a team and improving animal lives. If you have a background in animal behavior, psychology, or a related field, and excellent communication and problem-solving skills, we encourage you to apply.
Responsibilities:
Shelter Operations (50%):
* Direct the Care and Enrichment team to monitor and maintain the medical and behavioral health of shelter animals
* Ensure proper daily care, nutrition, sanitation, and infectious disease-prevention protocols
* Fill in to support CET responsibilities as needed
* Act as Shelter Lead, Floor Lead, and Enrichment Coordinator as assigned by the Senior Manager, Care and Enrichment
* Ensure feline and canine enrichment programs are implemented and maintained
* Provide a safe and compassionate environment for animals, staff, and volunteers using low-stress handling techniques
* Ensure all team members have received training and mastered low-stress handling techniques
* Hold team briefings to give updates, determine progress, and shape the remainder of the day
* Collaborate with behavior and veterinary team members to ensure open communication, excellent care, and close monitoring of every animal
* Perform daily rounds to ensure all animals are in appropriate enclosures and evaluate enclosure condition
* Provide feedback to improve processes and minimize barriers to efficient work and high-quality animal care
* Work with Volunteers and Responders to integrate volunteers into daily care, setting clear expectations and providing guidance as needed
* Work with Foster and Placement to orchestrate the export of released animals to partner organizations and foster homes
* Ensure shelter supply needs are met, track expenses, and order supplies with supervisor approval
People Management (40%):
* Manage and supervise two Care and Enrichment Technicians, maintaining a fully staffed team
* Develop and implement annual professional development plans for each direct report
* Supervise multiple ASPCA staff, volunteers, and contingent workers at CRC and temporary shelters
* Clearly explain protocols to garner buy-in from staff and volunteers, ensuring they are used as intended
* Oversee daily cleaning, handling, enrichment, monitoring, and documentation of the Care and Enrichment team
* Provide regular trainings to keep the Care and Enrichment team up to date on advances in the field and proficient in protocols
* Work alongside Care and Enrichment Technicians, assisting in daily care and monitoring adherence to protocols
Program Maintenance (10%):
* Review Standard Operating Procedures for CRC and temporary shelters, communicating changes and updates to the team
* Continuously assess the efficacy of CRC animal enrichment, innovating and encouraging the team to maintain a robust program
* Research and develop best practices in sheltering, enrichment, and animal care/handling
* Attend workshops for animal welfare professionals, sharing learning with the Care and Enrichment team upon return
Education & Work Experience:
* High School Diploma or GED Required; B.S. or B.A. preferred
* At least 2 years of management experience strongly preferred; excellent people-management skills
* At least 2 years of experience working hands-on with animals required; experience in animal welfare preferred
* Animal shelter experience preferred
Compensation and Benefits:
* Starting pay for the successful applicant will depend on a variety of factors, including education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role
