Summary :
Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Manager, Adoptions & Transport at the ASPCA's new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!
The Manager, Adoptions & Transport is responsible for the effective and efficient placement of animals through direct adoptions and transfer. The person in this role introduces potential adopters to appropriate dogs, ensuring it is a safe and positive interaction for all involved, and works with internal partners to arrange and carry-out transport of adoptable dogs to adoption events and placement partners.
The successful candidate is a true collaborator, working closely and consistently with colleagues in the R&R Center and across the ASPCA, as well as directly with adopters, to find healthy, happy placement for dogs as quickly as possible.
Recovery & Rehabilitation Center Overview & Upcoming Launch
The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
This position has a target start date of June 2, 2025.
Responsibilities :
Responsibilities include but are not limited to :
Functional Duties (60%)
- Manage the day-to-day functions of the R&R Center's Placement & Transport Program, including internal transport between ASPCA facilities, transfer partner placement, and direct adoptions
- Work closely with NYC teams to ensure transport arrangements have been for incoming animals and that all transports are safe and humane
- Collaborate with the veterinary team to plan timely transport to emergency and specialty veterinarians as needed
- Work with behavior, veterinary, and care teams to determine which placement avenues are most appropriate for each dog, arranging internal and external transfers as appropriate
- Proactively monitor placement pipeline, ensuring adequate resources to expedite placement
- Maintain open lines of communication with the Adoption Center in NYC, arranging transfer and / or exchange of animals based on the greatest potential for successful and expedient placement
- Maintain up to date knowledge of each dog in care and ready for placement
- Gather and review relevant medical, behavioral, and photo / video animal information and submit to Centralized Placement to facilitate partner placement
- Provide biographical information for public facing dog adoption profiles
- Ensure a non-judgmental, positive approach to direct adoption and in coaching accommodations and good choices with prospective adopters
- Work directly with adopters to ensure high quality placements, creating a positive experience for dogs and potential adopters, eliminating ineffective barriers to adoption
- Collaborate with veterinary, behavioral, and sheltering colleagues to develop a transition plan for each dog, minimizing post-adoption setbacks and pain points for placement partners and adopters
- Conduct post-adoption follow-up calls and / or emails and serve as the main point of contact for adopters in need of advice or assistance post-placement
- Serve as the primary point of contact for placement partners with questions about dogs available for transfer and dogs that have recently been transferred to their care
- Maintain handling skills and develop strong collaborative relationships with colleagues by participating in playgroup, behavior treatment, loading dogs for transport, veterinary exams, and humane euthanasia as needed and when appropriate
People Management (30%)
Provide direct oversight of Coordinator, Adoptions and Coordinator, TransportEnsure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activitiesArrange tasks and resources effectively to optimize workflow and ensure efficiencySet clear, achievable team goals, inspiring and motivating team members to perform at their bestFacilitate ample and open communication within and across teamsDirectly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningfulMonitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisalsAdministrative and Operational Duties (10%)
Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirementsAttend and meaningfully contribute to all relevant R&R Center and ASPCA meetingsAccurately track and report time worked, time off, and work-related expensesResponsibly steward R&R Center assetsCore Values
Exemplifies the ASPCA's Core Values :
Has Commitment and dedication to improving the lives of animalsDemonstrates Ownership and feels responsible for outcomesBelieves in Team - that we are stronger togetherSeeks to Elevate others and reimagine what is possibleFocuses on Impact, specifically making change for animalsEducation and Work Experience
High School Diploma or GED required, B.S. or B.A. preferredMinimum of 2 years of management experienceProfessional or volunteer experience with animal adoptions in a shelter setting is preferred5 or more years driving experience preferredExperience in animal transportation or veterinary / animal shelter services preferredFear Free Shelter Program certification (approximately 5 hours) required or completed within 60 days of hireQualifications
Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam.Ability and willingness to travel up to 10% of the timeA vailable to work a flexible schedule , including days, evenings, weekends, and holidaysFluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plusExcellent written and oral communication skillsAble to regularly witness animals suffering medically and / or behaviorallyComfortable with humane euthanasia in theory and in practiceDisplays concern for the safety and well-being of self, animals and others, especially under stressFosters collaboration by creating strong connections with colleagues at all levels and in all areasBuilds strong work relationships based on trust, respect, and listening to understandFreely and generously shares knowledge, skills, and expertise with othersDemonstrates genuine interest in the thoughts, ideas, and expertise of othersProactively problem-solves and takes appropriate initiative to implement solutionsFlexible; can easily adapt to changes and help others do the sameResilient; bounces back from difficult and disappointing situations quicklyStrong and adaptable people managerArtfully flexes management and coaching styles to best support diverse individualsCultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respectedAbility to set a clear direction and inspire others to work towards shared goalsSets a high standard by leading with transparency, integrity, honesty and strong ethical principlesUnafraid of hard conversations and approaches them openly, quickly, and kindlyViews conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationshipsValues training and education for self and team, ensuring ample access to learning opportunitiesAbility to work in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possibleAbility to sit for extended periods while working at a desk or computerAbility to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning suppliesComfort and ability to handle and restrain animals safely and humanely, particularly in stressful situationsclick apply for full job detailsby Jobble
