What are the responsibilities and job description for the Canadian Customer Service position at Jowat Corporation?
With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.
Canadian Customer Service
We are looking for an individual who will be responsible for all aspects of customer service for our Canadian customers. The Customer Service Representative will maintain a high level of professional integrity, ethics, and confidentiality and will establish successful and productive relationships with customers by ensuring that all customer requirements are fully met according to company guidelines. This position is hybrid, reporting to our Archdale, NC office 2 days a week.
Your Responsibilities
About Jowat And Our Global Presence
The Jowat Group, a medium-sized, family-owned enterprise, is one of the top adhesive manufacturers around the world. Tradition and experience from over 100 years of corporate development allow us to serve as the leading company in adhesive technologies and innovations in numerous markets and areas of application. Our reputation as an innovative leader is made possible by the commitment and competence of our employees, the adhesive experts who always find the perfect solution for our customers. As a new member of the Jowat team, you will continue to advance our reputation by providing the optimal solutions to further the company’s goals.
Jowat Corporation was formed in High Point, North Carolina as a part of the global Jowat group in 1979. The High Point location serves as the headquarters for all operations in the Americas. The parent company, Jowat SE in Germany, was founded in 1919 and has a total of 7 manufacturing sites around the world.
With over 200 million pounds of adhesive produced each year, Jowat serves as one of the leading suppliers in the industry. Our products are used in a variety of applications, including woodworking, furniture manufacturing, paper and packaging, electrical, textile, automotive, and graphic art. A network of 23 sales organizations and various partners around the globe mean unparalleled service from the company. In the Americas, we employ around 225 people. Together, our talented teams drive growth in the industry through agility, collaboration, and innovation.
Canadian Customer Service
We are looking for an individual who will be responsible for all aspects of customer service for our Canadian customers. The Customer Service Representative will maintain a high level of professional integrity, ethics, and confidentiality and will establish successful and productive relationships with customers by ensuring that all customer requirements are fully met according to company guidelines. This position is hybrid, reporting to our Archdale, NC office 2 days a week.
Your Responsibilities
- Handle all phone calls with appropriate greetings and assist every customer promptly.
- Process customer orders in a courteous, efficient, and timely manner.
- Provide quality service and support in a variety of areas including but not limited to order entry, order confirmation, new products, shipping, etc.
- Handle and resolve all customer questions, complaints, and concerns immediately, and facilitate satisfactory resolutions.
- Maintain and develop relationships with both existing and new customers.
- Utilize databases that are in place for sample requests, article number set-up requests, responsiveness, CCAs, out-of-spec approvals, and return authorizations.
- Understand and appropriately use the company pricing system and policies
- A high school diploma or equivalent is required, and an Associate’s or Bachelor’s degree in business is preferred.
- At least 3 years of prior customer service experience.
- Ability to work and convert within the Metric system
- Intermediate computer skills, required to work in multiple computer systems and files.
- Experience with Microsoft Office. SAP/CRM C4 knowledge in a manufacturing setting is a plus.
- Detail-oriented and organized
- Excellent communication, multitasking, and organization skills.
- Ability to work independently and as part of a team.
- Ability to adapt to change and be flexible.
- Must be able to work in a schedule-driven environment. Timing is a critical function.
- Bi-lingual in French or Spanish a plus
- 401(k) with a match
- Paid vacation
- 9 paid holidays
- Health Insurance (medical, dental, vision, FSA)
- Company contribution to HSA
- Multiple company-paid insurance policies
- Short-term disability
- Long-term disability
About Jowat And Our Global Presence
The Jowat Group, a medium-sized, family-owned enterprise, is one of the top adhesive manufacturers around the world. Tradition and experience from over 100 years of corporate development allow us to serve as the leading company in adhesive technologies and innovations in numerous markets and areas of application. Our reputation as an innovative leader is made possible by the commitment and competence of our employees, the adhesive experts who always find the perfect solution for our customers. As a new member of the Jowat team, you will continue to advance our reputation by providing the optimal solutions to further the company’s goals.
Jowat Corporation was formed in High Point, North Carolina as a part of the global Jowat group in 1979. The High Point location serves as the headquarters for all operations in the Americas. The parent company, Jowat SE in Germany, was founded in 1919 and has a total of 7 manufacturing sites around the world.
With over 200 million pounds of adhesive produced each year, Jowat serves as one of the leading suppliers in the industry. Our products are used in a variety of applications, including woodworking, furniture manufacturing, paper and packaging, electrical, textile, automotive, and graphic art. A network of 23 sales organizations and various partners around the globe mean unparalleled service from the company. In the Americas, we employ around 225 people. Together, our talented teams drive growth in the industry through agility, collaboration, and innovation.
