What are the responsibilities and job description for the Customer Care Representative position at Joyce Meyer Ministries?
Are you interested in helping people connect with information and resources that equip them with Christian Principles to enjoy everyday life? Do you enjoy working in a fast paced dynamic environment? We have an exciting position to share. This is a wonderful opportunity to join our mission to Share Christ – Love People by providing excellent service to the friends and partners of Joyce Meyer Ministries by processing resource orders, answering prayer calls and providing resource information with an emphasis on competency, courtesy, compassion and consistency.
We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.
The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.
Responsibilities:
- Builds lasting relationships with friends and partners
- Understand and strive to meet or exceed customer care metrics
- Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
- Respond to written communication and verbal responses over the phone
- Maintains knowledge of our resources, current and past campaigns via tools provided
- Ability to enter data with speed and accuracy
Qualifications:
- Proficient with Microsoft Office 365 – Outlook, Word, Excel
- Knowledge of contact center software helpful
- Customer service experience preferred
- Agile professional with ability to juggle multiple priorities
- Ability to work independently with minimal direction
- Ability to work in a team environment and be detail oriented
- Excellent verbal and written communication skills
- Strong typing skills
- Ability to learn new software & systems, technology and processes
- Ability to remain calm in a stressful situation
Education:
- High school diploma
We’ve got you covered with perks:
- Mission-driven job that also pays
- Medical Plan with no out-of-pocket premiums
- Generous HSA contributions
- Free Dental
- Free long-term disability and life insurance
- Wholistic Wellness Program
- Employee Assistance Program for you and your family
- 403(b) generous matching
- Discount on ministry resources
- Options to work from home with a hybrid work environment
- Paid time off
- Professional Development
- Tuition Reimbursement
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