SITE LEAD-PERSONNEL ASSISTANT II

Location / Place of performance: Joint Base Langley-Eustis (JBLE) VA

Start Date: TBD

Salary: $ 20.17

Hours of Operation: Core hours are 07:30-16:00 M-F except federal holidays. Times may change due to the mission requirements and government directives.

Duties and Responsibilities:

The duties of the Personnel Assistant II (PA II) site lead is to serve as the primary point of contact and serve as the clerical expert in independently processing the most complicated types of personnel actions and perform tasks beyond routine clerical evaluate and consolidate information from various source and provide guidance to lower-level team members. Ensure all tasks are completed IAW with PWS and contract requirements.

· Serve as site lead for the location, ensuring quality services are provided and establish and maintain a positive customer service capability within the MPF.

· Complete all tasks of the Personnel Assistant I as required and during periods where support is necessary.

· Submit monthly reports to Contractor Program Manager and Government Point of Contact based on PWS Table 2: Deliverables.

· Notify the Commander and First Sergeant on Family Care status.

· Process personnel identification transactions in accordance with AFI 36-3026 IP Vol 1 and DoDI 1000.13.

· Respond to COR questions about reporting, data, systems operability.

· Communicate in bi-weekly Integrated Project Team (IPT) telecom meetings with the Contractor Program Manager and COR. Once the program is mature and with COR approval, these meetings may be moved to monthly and may no longer include site-leads.

· Ensure daily compliance with operational hours. Note: The site lead, other Contractor personnel, nor Government contacts on site shall not authorize variation from the operational hours without approval from the Primary COR (P-COR). The P-COR is the ONLY approval authority who may allow for delayed opening/service to customers or early closure, regardless of base or command duty hours. These sites serve customers that are sometimes external to the base, and therefore shall remain operational per the PWS required operational hours or unless otherwise and only approved by the P-COR. See PWS 7.17.

· Coordinate the application process for the Special Leave Accrual IAW AFI 36-3003 and PSDG. Requests for clarification of policy reviewed within 10 business days.

· Coordinate Family Care Program IAW AFI 36-2908 and MPF/FSO Marital Status Interface Transaction Register. Note: Notify commanders/first sergeants of anyone who gets married/divorced or becomes a single parent or part of a dual military couple with family members must be made within 5 business days of members’ visit to MPF to change records.

· Process Transitional Compensation for Abused Dependents IAW AFI 36-3024, DoDI 1342.24 and AFI 36- 3026 IP Vol 1. DD Form 2698 shall be submitted to DFAS within one (1) business day of approval.

· Perform Naturalization/Citizenship program actions IAW MPFM 00-01. Note: Naturalization/Citizenship program services are provided to the military sponsor only. Contractor shall mail validated forms within 10 business days of completed case file.

· Provide assistance and guidance for applications for dependency determinations for eligible identification card applicants, for former spouses seeking benefits under the Uniformed Services Former Spouses' Protection Act and for former spouses and widows, seeking reinstatement of identification card benefits.

· Process marriage/divorce/ name change actions IAW AFI 36-3026 IP Vol 1. Process shall be completed in DEERS same day.

· Process RIPS/MILPDS Roster/OBIEE IAW AFCSM 36-699 V1. Customer requests must be processed and distributed from applicable PDS within five (5) business days.

· Perform transaction register actions, input requests and suspense’s, received and distribute RIP, MILPDS Products, and Oracle Business Intelligence Enterprise Edition (OBIEE) products. See Appendix C for an estimated breakdown of the transactions performed annually at each AF installations covered by this PWS.

· Perform Award & Decoration Actions IAW AFI 36-2803. Task shall be completed within five (5) business days.

· Perform AFOU/AFOE Award Actions IAW AFI 36-2803. Tasks shall be completed annually or IAW AFOU/AFOE Award solicitation messages from AFPC and/or higher.

· Perform Air Force Good Conduct Medal (AFGCM) Awards Actions IAW AFI 36-2803. Actions shall be produced monthly, as determined by local Commander, when roster is produced or as the result of a non-recommendation letter from Commander.

· Correct Award/Decoration Discrepancies IAW AFI 36-2803. Discrepancies shall be corrected within five (5) business days after discovery.

· Maintain stock of elements IAW AFI 36. 2803. The Contractor must verify semi- annually by accountability roster as determined by local Commander.

· Supply Management/Medals and Binders. Acquire and maintain the stock of medals and binders IAW AFI 36-2803 unless otherwise directed by Wing leadership. Note: This is typically a 90-day supply. The Contractor will not be responsible for purchasing medals or binders but will provide the basic medals and binders as needed.

· Supply Management/ID Card Stock. Maintain and manage the ID card stock to include but not limited to: CAC ID stock, and CAC consumables; manual and machine-readable cardstock, CAC return forms, and mailing supplies (Federal Express or other mail carrier as directed by DMDC). The Government will be responsible for providing the ID card stock for the Contractor. Card stock levels are determined by DMDC through the Inventory Logistics Portal (ILP).

· Control and account for returned and error-in process CACs; laminate not in use; completed DD Forms 1172, 1172-2, 2841, 2842; and all other stock under lock and key when office is closed. This includes destroying error-in processing cards or non- authorized ID cards (not CAC) according to AFI 36-2608. CAC returns must be submitted to DMDC weekly or as otherwise directed by DMDC.

ARMS Subtasks:

· Assist personnel requesting documents/Process customer requests for ARMS information IAW AFI 36-2608 and the UPRG Conversion Guide. Information. requested shall be provided within five (5) business days to customer.

· Provide service to walk-in customers with a valid request to include access, screening, reviewing, and auditing of their own military personnel record in the ARMS.

· Forward new documents that belong in ARMS e-records and incoming UPRGs to AFPC for scanning IAW UPRG Conversion Guide. New documents forwarded weekly will be listed on transmittal form and mailed.

· Account, review and assist customers to resolve any discrepancies in ARMS IAW AFI 36-2608 and the UPRG Conversion Guide. Discrepancies shall be completed and verified in system within two (2) business days.

· Make referrals to appropriate work centers to meet member’s need to correct any discrepancy of a document in ARMS.

· Maintain the ARMS access list.

· Maintain suspense copy of newly created SGLV form(s) until verifying AFPC has scanned the form(s) IAW AFI 36-2608. All documents shall be verified in ARMS before destroying suspense copy.

· Notify AFPC of changes to the ARMS access list and provide training to personnel requesting assistance, on accessing E-records.

· Serve as the main focal point for other organizations (Legal, OSI, etc.) that do not have access to ARMS.

· Verify/update MilPDS and forward original copies to AFPC for scanning and maintain a suspense copy until verifying AFPC has scanned the document(s), as new SGLV forms are created.

· Maintain a log of completed forms including verification of AFPC scan and document destruction.

Military Awards and Decorations Administration Subtasks:

· (AFOUA), the Air Force Organizational Excellence Award (AFOEA) to wing and subordinate units and process Air Force Good Conduct Medal (AFGCM) award actions.

· Resolve all Awards and Decorations email, walk-in, and phone requests within five business days of receipt. All emails must be acknowledged within 24- hours and resolved within 5-business days.

· Maintain an Awards and Decorations tracker that can be accessed by the COR upon request.

· Manage the awards and decorations programs.

· Provide general guidance on awards and decorations.

· Process award recommendations.

· Publicize criteria of newly established Air Force awards and decorations

· Announce and update the award of the Air Force Outstanding Unit Award

· Maintain and provide periodic statistics on timeliness as required by MPF Commander, but not more than once a week.

Database Management Subtasks:

· Update MilPDS with current award and decoration data.

· Verify and process inquiries concerning entitlements to prior awards and decorations.

· Update award and decoration discrepancies.

Site Security Manager Subtasks:

· Serve as Primary Site Security Manager (SSM). Note: The Contractor shall provide two (2) site security managers for each RAPIDS site responsible for activating all RAPIDS users and assigning roles for new and existing users.

· One SSM must be physically available on site at all times during RAPIDS operations; two SSMs shall be identified at all times. Site Security Manager (SSM)shall grant SOES user access to MPS and CSS personnel, train MPS, CSS, Commanders and/or their designated representative at each installation on unit-level SOES Administrator access IAW Servicemembers’ Group Life Insurance Online Enrollment System (SOES) PSD Guide. Subtasks include:

· Maintain and update local control of system security by adding and assigning Verifying Official (VO) and Super Verifying Official (SVO) roles to users.

· Maintain necessary records for audit IAW RAPIDS/VO CPO.

· Function as a VO.

Super Verifying Official (SVO) Subtasks:

· Manage audit trails, including examining the audit trails.

· Train new VOs on RAPIDS workstation using RAPIDS training guide.

· Verify identity of subscribers.

· Receive and verify correctness and enter subscriber information. Generate subscriber CAC.

· Assist subscriber in resetting Personal Identification Number (PIN) of CAC.

· Ensure all VOs understand their responsibility to read and understand the "Message of the Day.

· Download and install new RAPIDS software when instructed to do so. Verify the identity of VOs.

· The SVO may also perform duties of a VO.

Verifying Official (VO).

Knowledge, Skills, Abilities (KSAs):

· Have a minimum of two (2) years’ experience in customer service or minimum of associate associates degree.

· Have a minimum of two (2) year’s years experience in an office setting.

· Supervisory experience, preferred.

Requirements for all personnel shall:

· Exemplify professionalism and courtesy in the performance of their duties, particularly in interactions with special needs customers and senior officers.

· Exercise task flexibility and efficient time-management, contemplating surging customer loads and other unanticipated constraints not within the control of the Contractor (including DMDC CAC/ID disruptions internet outages, etc.)

· Be fully versed on the applicable authorities and processes.

· Answer phone calls promptly (under 2 minutes), with customers not experiencing excessive hold times.

· Clearly identify themselves as “Contractor” at all times, in all communication and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, email, and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractor employees who have military affiliation (i.e., reserve or retired military personnel) will not use their military rank.

Knowledge, Skills, Abilities (KSAs) for all FTE:

Ensure that all FTEs hired meet the following requirements:

· Be a US Citizen.

· Be able to lift up to 20lbs and sit and/or stand in an office environment for regular duties, functions and activities as outlined in this PWS.

· Be able to work as a part of a team, displaying professional behavior that aligns with the military code of conduct and IAW base behavior/conduct guidelines.

· Be proficient in Microsoft Office software products.

· Fluently read, write, speak, and understand English.

· Have no criminal record.

Benefits:

· Medical, Dental, and Vision

· Health and Welfare

· Short and Long – Term Disability

· 401k

· Life and AD&D Insurance

· Supplemental Life and AD&D

· Bereavement

· Military leave

· Jury duty

· 10 Paid Federal Holidays

· Vacation/PTO

· Sick Pay

Salary : $20