Vice President – Fraud & Financial Crime - Operations Strategy and Delivery

Would you like to be at the heart of digital transformation within Fraud and Financial Crime Operations?As a Vice President – Fraud & Financial Crime - Operations Strategy and Delivery you’ll balance tactical delivery and strategic direction setting. Through your teams you’ll ensure that you’re optimising across our operation across our people, process and customer journeys.Job ResponsibilitiesBuilds and Leads a high performing business operations function, delivering optimised service experience Has the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customersDefines, implements and maintains operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional serviceActs as subject matter expert for best in class digital business policy, processes, products and solutionsCollaborates with technology and process engineering teams to design best in class business customer experiences while mitigating risksManages stakeholder relationships working with global teams to ensure we deliver exceptional service at all timesWorks collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experienceRequired qualifications, capabilities and skillsRelevant expertise at a senior level in Financial Services banking or another heavily regulated industryExperience working in a high growth company, start-up environment, adaptable, agile and able to work in a constantly evolving businessUnderstanding of contact centre operations, including contact channel development, AI, latest innovations in service tech and customer contact centre processesLeadership experience handling large teams and processesHave a highly successful track record of what it takes to build and maintain a strong culture and developing this for people, customer & business successHave excellent communication and presentation skills, both written and oral, ability to share our vision and goalsPreferred qualifications, capabilities, and skillsExperience working with Controls / Operational Risk Management at a large, complex banking organization in an Operational settingAble to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detailExcellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writingAbility to analyse data-driven situations to formulate appropriate conclusions#icbcareerJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Full timePosting Date : 2024-11-12