What are the responsibilities and job description for the Agency Concierge – akt health position at JPA Health Communications?
About JPA Health
JPA Health is a fully integrated marketing, communications and medical communications agency for clients ranging from emerging biotech to established pharmaceutical companies and public health organizations. We work exclusively within the health sector. We share our clients’ commitment to making people healthier. In fact, some might say we are obsessed with improving and protecting lives. Check out our sizzle reel!
The Role
We are actively seeking a proactive and organised Agency Concierge, a modern approach to Office Management. You will be the go-to person for managing our Central London office, supporting agency leaders and teams both locally and internationally.
You will work on-site five days a week, ensuring the London office runs smoothly by providing essential support across the business.
The Responsibilities
People Support:
Assist the leadership team in preparing for internal meetings, including room set-up, taking comprehensive meeting notes and distributing action items among participants.
Provide invaluable assistance with Leadership team requests when needed.
Keep stakeholders informed with regular updates and highlight issues that require attention
Support HR with scheduling conference rooms, interviews, travel arrangements for candidates, setting up and welcoming new hires, etc.
Office and Facilities Support:
Act as a problem solver, directing staff to the best resources to address various issues.
Handle travel arrangements, adhering to protocols and client contracts for hotel, flight, and train bookings.
Manage online subscriptions and resources, keeping our digital assets up-to-date.
Act as the first point of contact for incoming communications across company inboxes.
Be the liaison with office landlords for any maintenance requests, ensuring a comfortable and well-functioning workspace.
Manage office supplies by maintaining inventory and ensuring supplies are available when needed.
Manage the maintenance of a well-organised, functional, and pleasant office space while supporting essential administrative tasks for the company.
Troubleshoot and maintain audiovisual equipment for meetings and presentations.
Manage shipping, mailing, and other logistical needs efficiently.
Event Coordination
Support Fun & Wellness by helping organise special events at all four office locations of the agency, encompassing milestones, holiday parties, and other social gatherings.
Culture Champion:
Warmly greet all individuals visiting our offices, creating a welcoming and friendly atmosphere.
Be the creative eye behind our social media presence by capturing captivating pictures at various events for JPA’s social media platforms.
Uphold brand consistency by maintaining uniformity in fonts, signatures, templates, and office signage, representing our professional identity.
About You
Our ideal candidate must have:
2 years of experience in a similar position
Advanced Microsoft Office skills: highly proficient in Excel and PowerPoint with a willingness to learn new software tools
Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly while maintaining attention to detail.
Excellent verbal, written, and communication skills and to effectively communicate whether to a group or one on one.
Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
Demonstrate a proactive approach to challenges with strong problem-solving capability.
Ability to learn processes quickly and efficiently.
Ability to understand and communicate organisational strategy effectively.
Self-motivation, focus on results, and a passion for taking initiative.
What Makes Us Different
As part of JPA Health, we offer the opportunity to work with purpose and achieve extraordinary results for our clients. You will elevate your career in an environment that thrives at the intersection of wellness, connection, and compassion. Our mission to help people live healthier lives begins with you.
Our approach prioritises compassion to ensure you and your family flourish. We promote flexibility with adaptable work arrangements for a balanced personal and professional life. Creating an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us shape the future of healthcare to help enable better health for all. We elevate each other. We work collaboratively. And we push ourselves to think bigger.
Benefits include:
Generous holiday allowance and additional days off for charitable giving
Unlimited access to LinkedIn Learning, internal webinars through JPA’s Elevate Institute, tuition reimbursement, paid professional development, and paid learning and development time
Private healthcare and access to wellness initiatives
Competitive pay, discretionary bonus scheme, and opportunities to advance in your career.
At akt, we are committed to fostering a culture of Diversity, Equity, and Inclusion (DEI). We believe that our strength lies in the diversity of our team, and we strive to create an environment where every individual feels valued, respected, and heard. We are dedicated to promoting equity in all aspects of our work, ensuring that all employees have equal access to opportunities and resources. We are inclusive, welcoming individuals of all races, genders, sexual orientations, religions, national origins, disabilities, and ages. Our commitment to DEI extends beyond our organisation, influencing the work we do and the partnerships we build. We believe that by embracing DEI, we can drive innovation, enhance our services, and contribute to a healthier society.
At JPA Health, we are committed to fostering a culture of Diversity, Equity, and Inclusion (DEI). We believe that our strength lies in the diversity of our team, and we strive to create an environment where every individual feels valued, respected, and heard. We are dedicated to promoting equity in all aspects of our work, ensuring that all employees have equal access to opportunities and resources. We are inclusive, welcoming individuals of all races, genders, sexual orientations, religions, national origins, disabilities, and ages. Our commitment to DEI extends beyond our organization, influencing the work we do and the partnerships we build. We believe that by embracing DEI, we can drive innovation, enhance our services, and contribute to a healthier society.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require an accommodation in order to apply for a position with JPA Health, please contact us for assistance at Recruiting@jpa.com.
