What are the responsibilities and job description for the Client Service Representative position at JPI Consulting and Solutions?
At JPI Consulting & Solutions, We are on a mission to break down barriers in the marketing industry and provide employee empowerment. Our Client Service Representatives show relentless determination to succeed and be driven by our company’s mission to help grow our clients’ brand. Our Client Service Representatives are dedicated, flexible, hardworking, and people-oriented. We challenge our Client Service Representatives to set the bar when seeking out new ways to positively impact the lives of our customers every day. Successful Client Service Representatives put their relationship skills to the test and regularly exercise their on-the-spot decision-making talents.
Our goal is to embrace every interaction as an opportunity to leave a positive and lasting brand impression. A career with us provides endless income potential and provides you the opportunity to grow in a professional setting that emphasizes and values relationships and integrity. We are growing exponentially because this upward mobility for our Client Service Representative is endless. Your ambition is the only limitation!
Client Service Representative Responsibilities:
- Eradicate all avenues to solve a customer's concern, but if you can't, explain the why with an empathetic ear and communicate with sales management for assistance
- Attend regular meetings with fellow Client Service Representatives and sales supervisors and qualified sales management to receive coaching and feedback on how to improve client acquisition and sale
- Providing above-and-beyond, fantastic client service by establishing trusting relationships with clients and providing them with the best sales experience imaginable
- Work cross-functionally to identify ways to enable world-class customer service and sales practices at a scale
- Establish and update accurate client information files in an online system and ensure clients receive all necessary follow-up information
- Secure, analyze and protect sensitive personal and financial information following company compliance guidelines
What You’ll Bring To The Table As A Client Service Representative:
- Genuine excitement when you can turn someone's day around
- Naturally, go above and beyond for others
- Disciplined and resourceful to meet the demands in a structured team-based environment
- You are energetic, self-motivated, self-starting, and self-assured
- Bilingual, fluent in both English and Spanish, a plus!
- Prior experience as a Client Service Representative, Customer Service, Sales, or Consumer-Facing positions
What’s In It For You?
- Holiday closures
- Uncapped earning potential (bonuses, weekly incentives, contests, etc.)
- Boundless growth opportunities into senior management and executive roles
- Volunteer opportunities and philanthropy events to give back to our local community
- Team building activities & virtual game nights
- Ability to improve your resume and gain hands-on industry experience
Job Type: Full-time
Pay: $48,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
Work Location: On the road
Salary : $48,000 - $56,000