What are the responsibilities and job description for the Associate I - Client Service position at JPMorgan Chase?
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. J.P. Morgan delivers an end-to-end solution for clients seeking exceptional financial and regulatory reporting services. We embrace a culture of continuous learning, and we are passionate about using technology and process improvements that enable our world class team to achieve great results for clients.
As an Associate I within the Data Solutions Operations team, you will drive structure and discipline around each initiative using standard project deliverables and frameworks, including establishing scope and performing detailed business impact analysis in support of management decisions. Additionally, you'll define roles and responsibilities, establish and document requirements, resolve resource/scheduling conflicts, escalate and ensure issues/decisions are resolved, manage changes to project scope, document and complete testing requirements, create and manage implementation plans, and lead/participate in meetings at the operational and project level. You'll provide continuous feedback on project status and issues and serve as the overall escalation point to ensure the project tracks to original expectations.
Job Responsibilities
- Analyze project, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
- Analyze data, including data collection, synthesis, and translation of results into concrete actionable solutions
- Identify gaps between applicable requirements and current procedures/controls and participate in driving resolution of mitigating controls
- Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering
- Guide, develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls
- Define user acceptance test plans and test cases, coordinate and execute user acceptance testing and interpret, assess, and communicate results to enable signoff on deliverables
- Provide implementation support, inclusive of testing and process change management, and ensure those implementations meet requirements established by Oversight and Control partners
- Work with minimal direction/independently, keeping management informed of progress and escalating issues
Required qualifications, Capabilities, and Skills
- 3 plus years business analysis experience
- Bachelor’s degree required
- Excellent communication and presentations skills across various stakeholders and senior management
- Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
- Excellent analytical and logical thinking to understand and analyze complex business processes
- Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
- Ability to analyze and resolve project-related issues and follow through with set objectives
- Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
- Ability to work in a high-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
- Be a team player who shows commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives
