Business Support Operations Associate Manager

Cash Ops is a global organization within Payments Operations which performs a variety of high value & low value electronic Payment services & Utility functions for a global market of clients.

As an Associate Business Operations Management on the Global Cash & Utilities Operations management team, you will be outcome-focused and have a leadership style that fosters teamwork and will need to be comfortable to step into an evolving environment, work across the organization and drive results with urgency and discipline. You will also effectively manage multiple deliverables simultaneously, with deep execution experience with a demonstrated ability to meet and enforce deadlines. A need for strong analytical, organizational and collaboration skills with the ability to challenge an organization and understand ways of working. You will need to be comfortable with ambiguity, rapid pace of change and navigate easily across various businesses and functional areas. 

Job Responsibilities

• Drive key business initiatives, assisting in day-to-day activities: creation of objectives & accomplishments; Town hall & offsite planning; Talent reviews; Driving people agenda activities across organization, Strategic planning (Executive Support)
• Create and present periodic non-financial information for business/ governance review with Operations leads, and/or other partners (Business Reporting & Review)
• Develop and Manage internal and external communications including organizational announcements, Newsletters, Videos, and Year-end messaging (Communications)
• Build objectives with Key Results and ensure the organization is measuring what really matters and that metrics are automated in their production and easily accessible. Drive the design, collection, integrity, and reporting (Metrics)
• Develop and own future plan and strategy for operational support (with supported lead) reflecting business plans over the short to medium term and beyond (Strategy and Planning)
• Manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning other business events (Structural Governance Ownership)
• Help drive Group’s People initiatives focused on Diversity, Equity & Inclusion, Recruiting, Manager Excellence, Skills of the Future, and Employee Recognition
• Partner with business to identify areas for improvements and implementing initiatives.
• Lead and drive delivery of the projects with all stakeholder independently including Planning, Tracking and Communicating progress, provide value added analytics, and reporting (scorecards/dashboards and executive level reporting)
• Lead and be the catalyst for change as requirements/priorities shift progress from planning to execution.

Required qualifications, capabilities, and skills:

• 8 or more years banking/financial services experience. 
• Knowledge of Payment products and related regulatory landscape required
• Strong analytical and organizational skills.
• Experience with Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect.
• Project Management and execution experience with ability to effectively manage multiple projects simultaneously with a demonstrated ability to meet and enforce deadlines.
• Ability to act independently and make proactive recommendations, with additional ability to work under pressure, deliver competing priorities, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.
• Experience in designing, delivering & presenting executive level content supported by strong Excel & PowerPoint abilities to develop compelling storylines in a short space of time.
• Able to both define and deliver to conclusion across multiple groups. Influencing upward and horizontally in a matrixed environment & leverages the organization to deliver results quickly.
• Intellectually curious: agile, inquisitive, diverse, confident to question the status quo, courage to challenge.

Preferred qualifications, capabilities, and skills:

• Prior business management or chief of staff experience ideal.