What are the responsibilities and job description for the Chase Travel Group Operations & Field Communications Manager, VP position at JPMorgan Chase?
The Chase Travel Group Operations & Field Communications Manager will play a strategic role in supporting the Chase Travel Group Operations organization. The travel industry is ever-changing and this position is central to our day-to-day operations, implementing communications strategies to prepare and inspire our leading travel organization on AI and machine learning, shared services Centers of Excellence and mid- and back-office Operations.
As a Chase Travel Group Operations & Field Communications Manager VP you will oversee communication strategies across the Chase Travel Group Operations organization as well as partner with Servicing teams on field communication support to our Travel Advisors. You will develop and execute a comprehensive communication strategy that aligns with key business objectives. You will also oversee the creation of engaging content for various channels, including town halls, newsletters and digital platforms, ensure messaging is consistent, transparent and aligned with organizational goals.
Job responsibilities:
- Craft a future vision that excites and motivates top performers, emphasizing the shift from tactical support to design and consultative selling
- Create communication plans that generate clear understanding for continued business evolution and technology impacts and benefits
- Serve as a strategic advisor to the Chase Travel communications team and COO on communication and continuous business evolution
- Collaborate with cross-functional teams to ensure alignment and effective communication across the organization.
- Support the COO in organizing and delivering regular communications for the 3,000-person Operations organization.
- Communicate with the field advisors on products, policies, training, sales opportunities, new technology etc.
- Partner closely with HR, Legal, Risk and Compliance partners, develop strategies to enhance communication with internal stakeholders, and gather and analyze feedback to continuously improve communication efforts
- Manage communication related to sensitive topics, ensuring empathy and clarity; develop and maintain issues management protocols consistent with firmwide incident management policies and standards
- Communicate emerging and/or urgent industry news or changes that may affect travel advisors and/or their customers (weather, travel disruptions, geo-political, vendor or regulatory changes, etc.)
Required qualifications, capabilities, and skills:
- 7 years of professional writing experience; Bachelor’s degree in communications, journalism or communications
- Superior writing skills with versatility in format, including news and headline writing, feature writing, technical writing, instructional writing and copy editing.
- Experience creating presentations and executive summaries to convey important business updates and results; expertise in Word, Excel, PowerPoint and Teams
- Must be a quick study of complex or technical topics and be able to simplify those concepts into clear, precise communications with a clear call to action.
- Self-motivated, comfortable working on tight deadlines and able to respond well to changing priorities.
- Must be able to produce urgent / crisis communications on demand and be able to work weekend support as needed, must be focused, accurate and organized.
- Ability to work collaboratively and effectively in a group setting and communicate effectively, both verbally and in writing.
- Proven experience working with various levels of management on customized communications.
- Strong leadership skills leading various communications projects end to end.
- Ability to recognize and respond well to changing priorities.
- Unwavering commitment to always doing the right thing.
Preferred qualifications, capabilities, and skills:
- Experience within travel industry
- Additional software skills (e.g., Photoshop, HTML, Adobe Creative Suite)
