Client Operations Analyst

Step into a pivotal role as a Client Operations Analyst, where your attention to detail and problem-solving skills will drive success in a fast-paced environment. You'll be at the forefront of maintaining Service Level Agreements and managing vault profiles nationwide, ensuring seamless operations and 100% accuracy. This position offers the opportunity to grow your career by working with diverse teams and leveraging your analytical skills to create realistic solutions under tight deadlines. Join our dynamic team and benefit from a supportive environment that values independence, clear communication, and relationship-building. Embrace the challenge and make a significant impact in a production setting that thrives on precision and efficiency.

As a Client Operations Analyst within the Cash Vault Profile Fulfillment team, you play a crucial role in maintaining Service Level Agreements for each production queue. You will manage and update vault management profiles nationwide, ensuring accuracy and efficiency in a fast-paced environment. Your ability to solve complex problems, work independently, and communicate effectively will be key to your success. We value a positive attitude and the ability to build strong relationships with internal partners and team members. Join us to make a meaningful impact by ensuring operational excellence and eliminating customer impacts through precise execution.

Job Responsibilities

• Maintain Service Level Agreements for each production queue.
• Create and manage vault management profiles for the entire country.
• Process requests via the Deal Manager Application submitted by the Deal team.
• Update and modify profiles using Quick Kill maintenance forms submitted to National Production.
• Ensure 100% accuracy in all tasks to eliminate customer impacts.
• Analyze and solve complex issues under tight deadlines.
• Communicate effectively with geographically distributed and culturally diverse work-groups.
• Build and foster relationships with internal partners and team members at multiple levels.
• Utilize applications such as Deal Manager, Money Manager, TECMS, Customer Assist, and Excel.
• Independently complete assigned tasks with minimal supervision.

Required Qualifications, Capabilities, and Skills

• Exceptional problem-solving skills with the ability to create logical and realistic solutions under tight deadlines.
• Ability to use judgment to guide analysis, draw implications, and synthesize into clear communications.
• Self-starter with demonstrated ability to complete assigned tasks independently with minimal supervision.
• Experience working with geographically distributed and culturally diverse work-groups.
• Excellent verbal and written communication skills, including listening and influencing skills.
• Positive attitude with the ability to build and foster relationships with internal partners and team members at multiple levels.
• Outstanding organizational and business skills, with the ability to manage complex issues and multiple projects.
• Proficiency in Intermediate to Advanced Excel, Word, Power Point and Outlook.
• Proficiency in Access and SharePoint.
• Ability to work independently.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in Business or an analytical field, or relevant work experience.
• Knowledge of applications such as Deal Manager, Money Manager, TECMS, and Customer Assist.

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will vary within a full-time, 40-hour per week schedule.
• You must be willing to work during our operating hours, which may include evenings, weekends, and holidays.
• Specific information regarding work schedules will be provided by the recruiter.