What are the responsibilities and job description for the Client Service Specialist IV Spanish Trilingual Required position at JPMorgan Chase?
Are you ready to make a difference in a global financial services firm?
As a Technical Support Specialist within the Global Client Access - Access Support Group, you will be the primary technical contact for JPM Access users. You will play a crucial role in resolving customer issues and ensuring a seamless experience for our clients. Your work will contribute to the success of our team and the satisfaction of our clients worldwide.
Job Responsibilities:
- Provide telephone hotline support, chat support, and email inquiry support to JPMorgan Access users.
- Resolve customer issues and queries with excellent customer service.
- Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.
- Liaise with support functions and other business units to ensure timely and satisfactory responses to customers.
- Escalate unresolved problems in accordance with Policy & Procedure guidelines.
- Ensure all complaints are escalated appropriately, leveraging the sensitive client process.
Required Qualifications, Capabilities, and Skills:
- Proficient in English and Spanish (verbal, written, and reading).
- Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiries or requests.
- Ability to work in a fast-paced environment and adapt to change.
- Strong problem-solving and decision-making skills.
- Ability to work effectively in a team environment.
- Proficiency in MS Office with the ability to work with multiple applications simultaneously.
Preferred Qualifications, Capabilities, and Skills:
- Excellent communication skills (verbal and written) with an emphasis on banking terminology.
- Willingness to take on new tasks and responsibilities.
- Familiarity with banking systems and processes.
- Portuguese Recommended (verbal, written, and reading).
Optional: Additional Information: This role offers a unique opportunity to work in a diverse and inclusive environment, where your contributions are valued and your career growth is supported. Join us and be part of a team that is committed to excellence and innovation.
