Closing Specialist IV

Home Lending offers purchase and refinance home loans, helps customers access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with mortgage payments.  We offer purchase and refinance home loans, help customers access the equity in their homes, service residential mortgage loans, and provide affordable housing solutions to customers struggling with mortgage payments. You'll be at the forefront of handling complex scenarios, serving as a vital resource for peers and leaders alike.

As a Closing Specialist IV within our Home Lending team, you'll propose innovative solutions to enhance processes, manage and prioritize your pipeline for timely and accurate processing, and work closely with vendors and settlement agents to ensure seamless fund disbursement and document execution. Your analytical skills will be key in documenting outstanding requirements and verifying the accuracy of closing documents. If you're a proactive problem-solver with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity to elevate your career in mortgage operations.

Job Responsibilities:

• Demonstrate expert knowledge in mortgage originations, with a focus on mortgage operations.
• Exhibit strong troubleshooting and problem-solving skills to address and resolve issues efficiently.
• Provide excellent communication and customer service, ensuring clear and effective interactions with clients and partners.
• Collaborate effectively with internal and external partners to achieve common goals.
• Propose innovative solutions to problems, utilizing all available resources to enhance processes.
• Manage and prioritize an individual pipeline to ensure timely and accurate processing and work with vendors to resolve any post-signing issues or concerns.
• Communicate with settlement agents or closing attorneys to verify fund disbursement.
• Retrieve disbursement delay monetary shortages from settlement agents.
• Analyze and document outstanding documentation requirements and verify receipt and accuracy of all closing documents, ensuring proper execution.
• Review outstanding closing conditions and required documentation.
• Conduct closing confirmation calls to ensure successful closings and update the system of record.

Required qualifications, capabilities and skills:

• High School diploma or equivalent is required
• Minimum of 4 years of experience in mortgage loan processing/closing.
• Proficiency in handling Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, and HELOC.
• Ability to manage and prioritize tasks effectively.
• Excellent communication skills and the ability to work collaboratively with various stakeholders.

Preferred qualifications, capabilities and skills:

• Bachelor degree preferred