What are the responsibilities and job description for the Collections: Special Credits Senior Specialist II - Total Loss position at JPMorgan Chase?
Join JPMorgan Chase & Co. as a Collections Specialist and be part of a team that values diversity, integrity, and teamwork. We offer a dynamic work environment with opportunities for growth and development, competitive base salary, and a wide range of benefits. Your role will be crucial in helping our customers manage their financial obligations while contributing to the success of our business.
As a Total Loss Senior Specialist II within our Collections team, you will engage with customers to collect on past due accounts, offering solutions and options to meet their needs. You will navigate multiple technologies and maintain a strong customer focus, ensuring respectful and empathetic interactions. Your role is vital in supporting our customers and contributing to the firm's success.
Job Responsibilities:
- Collect on past due accounts while maintaining a customer-centric approach.
- Communicate effectively with customers in a metrics-driven environment.
- Navigate multiple technologies while staying engaged with customers.
- Demonstrate excellent negotiation and decision-making skills.
- Exhibit strong communication skills and a focus on customer satisfaction.
- Treat customers with respect and respond with empathy.
- Show sensitivity and compassion in difficult situations.
- Demonstrate personal excellence, including punctuality, integrity, and accountability.
- Work independently and collaboratively within a team.
- Think critically and exercise independent judgment.
Required Qualifications, Capabilities, and Skills:
- High School diploma/GED required.
- Willingness to work in a 100% phone-based customer interaction environment.
- Minimum of two years of customer interaction or support experience.
Preferred Qualifications, Capabilities, and Skills:
- Proficiency with basic computer functions, including navigating a Windows-based environment.
- Auto and Collections experience.
- Previous negotiation skills.
- Experience in a customer support role, either by phone or face-to-face.
- Strong proficiency in using computer applications and conducting internet searches.
Work Schedule:
Work schedules will vary, including evenings and weekends. Candidates must be flexible to accommodate training and operational hours. Specific details will be provided by the Recruiter.
Why Join Us?
At JPMorgan Chase & Co., we offer a competitive base salary and a wide range of benefits, including paid time off, savings programs, health care, insurance plans, and tuition assistance. We invest in your development with industry-leading training and provide opportunities for professional growth and advancement. Join a high-energy team that values diversity, integrity, and teamwork.
