Commerce Payments Partnerships - Senior Associate

The Commerce Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. 

As a Partnerships Senior Associate in Commerce Payments, you will be supporting relationship management, leading initiatives, developing solutions and collaborating with internal partners. You will be working on transforming customer experiences, simplifying business processes, promoting product excellence, managing external relationships with payment network and merchant partners, and leading technical and business initiatives related to operational performance and risk management of tokenized transactions through digital wallets.

Job responsibilities:

• Support external relationships with payment network and merchant partners supporting Commerce Payments team (notably tokenization and provisioning)
• Lead technical and business initiatives between our partners and Chase, primarily those related to operational performance and risk management of tokenized transactions through digital wallets
• Develop, manage and improve internal and external reporting related to the partners
• Find data-driven solutions by clearly defining a business challenge, identifying the right data, developing reporting, analyzing insights from the data, identifying solutions and monitoring performance of those solutions
• Collaborate with internal cross functional partners (product, corporate development, analytics finance, fraud, legal etc.) to support partnership discussions which influence product strategy
• Support development of partner management content including quarterly business reviews, analytics and reporting, business cases development, meeting notes and other documents
• Support management of all contractual obligations for contracts with key partners 

Required qualifications, capabilities, and skills:

• 3  years of experience in partnerships focused in the payments industry, including mobile wallets, payment networks, and platforms
• Experience working in a product focused environment with significant internal and external dependencies 
• Experience managing new product implementations, developing reporting and driving operational improvements based on data-driven observations.
• Exposure to the mobile & emerging payments landscape, is an avid user of digital payment applications, interested in product and relationship management
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Structured thinker, effective communicator with excellent written communication skills
• Experience in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology and design

Preferred qualifications, capabilities, and skills:

• Experience with payment partners, payment networks and payment platforms