Commercial Card Business Analyst - Payments - Associate

Join the Payments Commercial Card team as a Business Analyst! This is a client facing role supporting Commercial Card top clients in which you will act on behalf of the client across all areas of Commercial Card. 

As a Business Analyst in Commercial Card, you will provide support to both cardholders and Program Administrators. The role interacts closely with Commercial Card Relationship Managers (RMs) where you will be expected to attend and lead client calls and potentially visit the client at their location along with the RM. Along with the RM, the role is seen as the client’s primary contact across the organization. As each client and program is unique, you will be challenged to continually analyze your program, identify opportunities to reduce and improve process friction points and implement recommendations. You will continually assess key day to day metrics and ensure all tasks are completed within specified SLA’s and drive issues to resolution across internal cross-functional teams. 

Job Responsibilities:

• Partner with the RMs to help deepen the client relationship through supporting Commercial Card products and programs 
• Identify and self-source client opportunities through building a strong network with the client and Operation centers to identify and resolve potential issues or deploy new technology
• Serves as trusted advisor, leveraging core knowledge, to ensure payments are processed and processing solutions are seamless to ensure a strong client experience across Commercial Card
• Provide regular updates to the client and prepare to travel to the client location
• Completes monthly, quarterly and yearly analysis to create reporting on volume and other key performance indicators
• Maintain detailed and accurate electronic records and prepare month end client reports as required 
• Work with internal partners and key stakeholders to implement new Technology
• Work directly with RMs, Sales and Operations as well as with the Commercial Card Control partners to review areas like system access to adhere to Compliance policy

Required Qualifications, capabilities and skills:

• 3 years of experience within related business area
• Excellent communication skills with individuals at all levels, internally and externally
• Demonstrates ability to communicate effectively both verbally and in writing with key client Point of Contacts at a variety of levels to evaluate support needs
• Proven ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
• Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
• Ability to balance needs of clients with associated risks and interests of the firm
• Establishes and consistently use a disciplined process to manage time; use time strategically to accomplish business objectives
• Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
• Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

Preferred Qualifications, capabilities and skills:

• Knowledge of Commercial Card industry, products and services