What are the responsibilities and job description for the Control Management Testing Center of Excellence, Vice President position at JPMorgan Chase?
As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management helps the business/corporate functions to prevent, detect and monitor compliance and operational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.
As a Vice President of Employee Readiness in Testing Center of Excellence, you will work in a dynamic environment to help form and build the learning journey for our global Testing Center of Excellence teams. You are an integral part of the program team, providing input to shape the end user experience and help influence processes on the user’s behalf. You will be able to envision, create and deliver content that will help testers learn best practices and actively listen to feedback to shape content based on what users need. You’ll work closely with the framework and technology teams and be a part of the broader Control Management Employee Readiness team.
Job responsibilities
- Own the strategic employee learning curriculum leveraging firmwide internal resources as needed for the Testing Center of Excellence
- Responsible for training delivery and execution: new to role, develop in role, prepare for role through in-person or virtual training sessions, or, building online content, for a global audience
- Ability to understand anticipated changes for end user technology and functional changes and effectively communicate these using multiple modalities to impacted audience
- Be a subject matter expert / trusted advisor on the TCoE content and translate to a delivery method that the impacted audience will best receive (e.g., communications, web- based and /or online content, PPT or video supporting materials, etc.) considering input from program owners and business stakeholders
- Own and design creative, modern and engaging solutions/enhance existing content to promote understanding of concepts by the impacted audience(s), suggest training strategies / new ideas
- Challenge processes on behalf of the user population – ask questions and drive improvements for the user experience – help influence the program and related content
- Manage and respond to stakeholder feedback and adjust/make improvements
- Own metrics and reporting for various stakeholders including required reporting in a timely manner
- Help Build and maintain organization intranet sites/confluence and create employee-related content.
Required qualifications, capabilities and skills
- Bachelor’s Degree or equivalent preferred
- Experienced in change management, learning and development and communications is required
- Risk Management / Process Improvement experience preferred
- Excellent presentation skills (written and verbal)
- Strong problem solving and analytical skills
- A curious mind that prefers to go deep to understand details
- A positive attitude and team spirit with exceptional interpersonal and collaboration skills
- Exceptional interpersonal, collaboration and relationship-building skills.
- High level of professionalism, attention to detail and organizational skills.
- Knowledge of interactive tools (Zoom, Adobe Connect, Confluence)
- Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills, with experience in Adobe Creative Suite a plus
