Control Manager - Sr Assoc Fraud and Fin Crime Team

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. 

As a Fraud and Financial Crime Controls Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. 

Role Responsibilities:

• Support a proactive risk and control culture focusing on fraud prevention within our digitally-driven business that leverages interaction among peers to drive proven risk and control evaluation strategies as well as sound change management protocols
• Perform root cause analysis and risk assessments to identify opportunities for strengthening existing or implementing new controls and governance 
• Review and analyse program-related data (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategies
• Be actively involved throughout the lifecycle of issue management including control design, testing and delivery
• Support the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including identifying control gaps, weaknesses and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
• Work closely with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to further establish and maintain business relationship loops

Qualifications:

• Bachelor’s degree or equivalent experience required
• Experience in controls, audit, quality assurance, risk management, or compliance preferred
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Experience working and efficiently delivering in a controls, risk, compliance or Audit environment
• Experience working in an Agile environment a plus
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) 
• Passion to grow as part of a team

Business knowledge and skills:

• Understanding of the UK / European retail banking industry and environment
• Knowledge of internal and external fraud risks and financial crime prevention strategies 
• Process Analysis / Design acumen:
  • Ability to understand a process and associated risks in order to design effective controls
• Problem Solving / Analytical skills:
  • Attention to detail and analytical skills
  • Ability to analyse data-driven situations to formulate appropriate conclusions
• Communication / Presentation:
  • Ability to present objective and informed conclusions based upon data 
  • Clear and concise write-up of risks, issues, root causes, remediations, risk mitigants and control enhancements
  • Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Stakeholders:
  • Exceptional interpersonal skills
  • Exceptional collaboration and relationship building skills
• Work in a fast paced and dynamic environment:
  • Flexible, adaptable to shifting priorities
  • Manage competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

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