What are the responsibilities and job description for the Controls Employee Readiness Training & Communications Vice President position at JPMorgan Chase?
In Control Management, we are strategic partners, working to make sure that every new and existing process moves forward in a risk-mitigated way. Problem Solvers. Process Experts. Join our Employee Readiness team as a Vice-President and drive strategic direction, manage program changes and bring creative solutions to our Control Management employees.
As an experienced Vice President on the Control Management Employee Readiness team you will be part of an agile, future focused, and collaborative team. As a part of the CM central team you will provide support for governance, program, people and other initiatives and partner closely with the programs and people we support. We work with a variety of programs and help influence end user experiences through involvement in the concept and development of technology and program solutions. We listen and provide solutions (e.g., training, communications, etc.) to help our audience understand their role, responsibilities and absorb changes.
Job Responsibilities
- Own the strategic employee learning curriculum leveraging firmwide internal resources inclusive of Control Management programs, skills required and other supplemental learnings with a focus on building understanding of how to use emerging technologies
- See interconnectedness between various frameworks/programs and understand collective impact on end users
- Be a subject matter expert on the content and translate to a method that the impacted audience will best receive (E.g., communications, online content, video supporting materials, etc.) considering input from program owners and business stakeholders; deliver the content through training sessions or building online content
- Help own the change management process for introduction of changes into the various systems our team supports. This includes understanding the technical changes and functional impact as well as other related changes be required
- Own and design creative solutions/enhance existing content to help promote understanding of important concepts by the impacted audience(s)
- Challenge processes on behalf of the user population – ask questions and drive improvements for the user experience – help influence the program and related content
- Manage and respond to stakeholder feedback
- Own monthly employee newsletter including curating content and template, along with other targeted employee communications and invitations to promote upcoming initiatives.
- Build and maintain organization intranet sites/confluence and create employee-related content.
Required qualifications, capabilities and skills
- Bachelor’s Degree or equivalent
- Experienced in change management, learning and development and communications is required
- Excellent presentation skills (written and verbal)
- Strong problem solving and analytical skills
- A curious mind that prefers to go deep to understand details
- A positive attitude and team spirit with exceptional interpersonal and collaboration skills
- Exceptional interpersonal, collaboration and relationship-building skills.
- High level of professionalism, attention to detail and organizational skills.
- Knowledge of interactive tools (Zoom, Adobe Connect, Confluence)
Preferred qualifications, capabilities and skills
- Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills, with experience in Adobe Creative Suite a plus
- Risk Management / Process Improvement experience preferred
