What are the responsibilities and job description for the Corporate Global Supplier Oversight Services - Third Party Oversight Operations position at JPMorgan Chase?
Firm-wide Global Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC. This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard. Within Firm-wide SOS the Oversight Operations team is charged with onboarding and maintaining supplier engagements across all LOBs under one global lead, with standard operating procedures and performance metrics
As a Corporate Global Supplier Oversight Services - Third Party Oversight Operations within the Firm-wide Global Supplier Oversight Services (SOS), you will be responsible for managing the Third Party Oversight & Governance function across JPMC. You will ensure compliance to the Third Party Oversight (TPO) standard, manage supplier engagements across all LOBs, and ensure workflow efficiency and timeliness for extensions, amendments, recertification, and onboarding actions. This role provides an opportunity to demonstrate your subject matter expert knowledge and guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts.
Job responsibilities
- Execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive Sponsors
- Sustain End to End Third Party Oversight Program duties with transparency at engagement level including production meetings, tool usage, achieving Key Performance Metrics, and reporting
- Demonstrate Subject Matter Expert knowledge, and guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts
- Ensure adherence to Business Objectives, Third Party Oversight Policy, and Regulatory Guidance
- Ensure workflow efficiency and timeliness for extensions, amendments, recertification, and onboarding actions
- Manage a pipeline of Third Party Supplier Engagements to ensure compliance with Third Party Oversight Program including appropriate follow-up and escalation
- Provide Engagement Status Reporting through system research, program tools, and various reports
Required qualifications, capabilities, and skills
- Documented relevant work experience in Operations, Oversight & Control, Vendor Management, Portfolio/Project Management, or related roles with proven track record of accomplishment
- Bachelor's degree required
- Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm
- Organizational management skills with ability to manage a daily pipeline of steady state engagements within required SLA
- Team player known for placing team success above personal success
- Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
- Business analysis skills to enable efficient, accurate and objective decision making
- Technological sense and an ability to navigate multiple applications simultaneously
Preferred qualifications, capabilities, and skills
- Outstanding communication skills as well as being an expert written and verbal communicator
- Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions
- Ability to work independently while managing Outlook calendar meetings in an efficient manner
- Preference towards advanced degrees or certifications
- Knowledge and experience with the corporate Sourcing and standard TPO systems is preferred
