What are the responsibilities and job description for the Credit Card Banker Support Account Specialist II (Wiseman) position at JPMorgan Chase?
Join JPMorganChase, a place where you can make a meaningful difference through exceptional customer service and innovative solutions. Your role, though routine, is dynamic and impactful, fostering strong relationships and contributing to our success. As part of the Banker Support operation, you'll assist branch employees across the nation, ATM vendors, and a select number of clients, using your expertise to enhance department and business performance.
As a Specialist II in Account Service at JPMorganChase, you will take inbound calls to assist branch bankers with customer credit card accounts. You are required to provide elite customer service on all Chase Affiliate Credit Cards. Your daily tasks may include handling queries related to payments, interest rates, statement balances, card replacements, claims and disputes, and reward redemption. We value your ability to adapt to ever changing business objectives, accept and quickly apply coaching/feedback, demonstrate professional maturity, and navigate through multiple systems to identify a solution for our customers.
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
