Digital and Data Transformation - Product Manager - Vice President - Edinburgh

 Join J.P. Morgan Asset & Wealth Management, a global leader in investment and wealth management, serving a diverse clientele worldwide. As a Product Manager in our International Private Bank's Digital & Data Transformation organization, you'll lead key elements of our Service of the Future product team, strategizing and implementing solutions across all regions. This pivotal role offers the opportunity to promote strategic change, accelerate business growth, and achieve efficiency goals on a global scale.

J.P. Morgan Private Bank advises the world’s wealthiest families and helps them achieve their desired goals. Our teams of Advisors deliver advice, solutions and services across investments, wealth planning, credit and banking to help clients build, preserve and manage their wealth over time. 

Our team of specialists works seamlessly to help our clients achieve their financial goals and aspirations. We’re proud to be named ‘2019 Best Private Bank for Ultra-High-Net-Worth Clients’ by Euromoney: Egypt, France, Greece, Italy, Lebanon, Qatar, Spain, United Arab Emirates and UK.

As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organization, the Service of the Future (SotF) product team aims to re-design the end-to-end Operating model and tool set for our client facing teams, creating an omni channel digital experience for IPB clients and designing end-to-end journeys and supporting tool sets to bring the advisor, support teams, and client experience closer together.  It’s an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate business growth and achieve efficiency goals globally.

The SotF product team in the UK is seeking a Product Manager to lead elements of the SotF program within the International Private Bank (IPB); the candidate will work with a global team strategizing and implementing solutions across all IPB regions EMEA, Asia and LATAM . Through partnership with bankers, advisors, senior leaders, designers, and technologists, the Product Manager will help shape the SotF product strategy and align priorities to ensure we’re solving our internal partners and clients’ biggest problems.

As a Digital and Data Transformation - Product Manager - Vice President within the Edinburgh team, you will be tasked with shaping the product vision and formulating strategies to develop effective solutions that are valuable, viable, usable, and feasible. Your role will require a quick understanding of the constraints of our business from various departments. You will bring a deep understanding of our users and the data about their engagement with our products, while also keeping abreast of industry trends and the competitive landscape. Your primary collaborations will be with the Technology and Design teams, but you will also engage with various stakeholders throughout the product management lifecycle. Your role will demand extensive knowledge of product management and market trends, excellent communication skills, the ability to influence and negotiate, and the capacity to work both independently and as part of a team. Proficiency in the Agile framework, a deep appreciation for the discovery and execution process, and the ability to quantify delivery into success measures will be crucial for your success in this role.

Job Responsibilities

• Understands client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs and to inform feature definition so that it is relevant and useful.
• Defines strategy, operating model, and roadmap to achieve vision and business goals. Owns and drives the product roadmap to meet business goals and provide a leading client and product experience. Partners with developers and UX designers to deliver an intuitive and differentiated user experience. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements. 
• Leads the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. designs and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end-to-end until full resolution is achieved, then communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
• Establishes approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics.  
• Embodies true “client-obsession” in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and internal feedback to shape our designs and product roadmap.
• Develops and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, CAO, Client Service, and control functions across each region.

Required qualifications, capabilities and skills

• Must be a strong problem solver and effective communicator with a curious mindset and underlying passion for clients needs.
• Previous product management or related experience required, with proven track record of delivery.
• Ability to define and execute product roadmap and business models.
• Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs.
• Ability to partner with cross-functional teams at all levels for effective execution in an agile manner.
• Ability to manage tight delivery timelines and execute under pressure.
• Strong commitment to professional responsibilities, a degree of self-motivation suitable for a “start-up” team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.

Preferred qualifications, capabilities and skills

• Personal or professional experience in Private Banking