What are the responsibilities and job description for the Experience Design Lead, Vice President - Agentic Employee Experiences position at JPMorgan Chase?
Shape the future of employee experiences by leading the UX design of agentic AI experiences that support our 300,000 employees.
As a Vice President Experience Design on the Employee Experience team you will play a pivotal role in shaping the user experience across our self-service products. Leveraging your deep knowledge of design, AI, and research practices you will lead strategically important initiatives to develop innovative agentic solutions that solve complex user problems and align with business requirements and needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall user experience.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Expertise with Figma
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Experience with agentic systems and designing GenAI tools
- Conversational design experience
- Experience working on early stage or zero-to one projects
- An understanding of the unique challenges of integrating multiple products into a cohesive user experience
