What are the responsibilities and job description for the Experience Design Vice President - Web Channels position at JPMorgan Chase?
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Employee Experience (EX), Web Channels you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.
You will play a pivotal role in our Web Channels team, contributing and inputting into several key areas including Search, Homepage, Navigation, and more. As a Product Designer, your visual design acumen, strategic mindset, and systems thinking will guide the quality of your solutions and elevate the quality of craft across the entire team.
Job responsibilities
- Develop and execute design strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Coach and mentor other members of the team to help us collectively raise the maturity and standard of the Product Design craft in the web team whilst fostering a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Devise Product Design strategies that help us get from your long-term Design vision to what we might be able to deliver today whilst navigating complex tech stacks
- You will champion consistency and a masterful degree of UI/Visual Design craft across our web team ensuring the quality of theirs and your own delivery pushes our collective standards higher
- Leverage your understanding of both qualitative and quantative research methodologies to interpret insights effectively to influence your design work
- Present your work to Senior Leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences whilst always keeping the user at the centre of your story and rationale
- Contribute, champion, and help create standards and patterns that will feature in our EXDS (Employee Experience Design System) using your wealth of experience and knowledge of leading industry standard design systems
- Support cross-team initiatives that help make our collective Design practice in EX better – such as improving our hiring process for new Designers, expanding our community presence, interviewing new team members, and more
Required qualifications, capabilities, and skills
- 10 years of experience or equivalent expertise in an individual contributor role on a product design team
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- A proven track record of creating exceptional, world-class digital experiences (through low and high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you
- Have a well-trained eye for great visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team
- Are well versed at working with neighbouring design disciplines such as content design, service design, and user research to help achieve the best outcomes
- You have led and/or contributed to the creation and maintenance of leading Design Systems
- You enjoy thinking through complex product challenges and care about solving the right problem. You can challenge your peers and senior leadership respectfully to ensure we’re solving for the right user needs
- Are fantastic at communicating your thinking and design decisions - you're able to get people along on the journey with you
- You have mentored and contributed to up-skilling other designers around you
Preferred qualifications, capabilities, and skills
- Excellent agile planning skills; high accuracy in estimating tasks across teams
- Experience in a highly regulated environment is a plus
