What are the responsibilities and job description for the Global Security - Command Center Team Lead position at JPMorgan Chase?
Join our Global Security team to safeguard our firm's most valuable assets worldwide.
As a Command Center Team Lead within our Global Security Operations Centers (GSOCs) team, you will be at the forefront of safeguarding our firm's assets and reputation on a global scale. You will be part of a dynamic team that operates 24x7x365, coordinating with other security professionals and interacting with employees at all levels. Your role will be pivotal in providing comprehensive preparedness and response coordination to both major crisis events and day-to-day disruptions. This is a unique opportunity to protect our employees, property, customer assets, and the firm's reputation, making a significant impact on our organization.
Schedule: Monday-Friday 3:00 PM – 11:00 PM
Job Responsibilities:
- Direct and mentor the GSOC team in monitoring, researching, and analyzing data for reporting purposes.
- Ensure compliance with standard operating procedures in a fast-paced environment.
- Determine staffing requirements, including PTO, hiring, training, and development of team members.
- Manage and review GSOC standard operating procedures related to Audit & Controls measures.
- Coordinate with leadership across various lines of business to ensure seamless operations.
- Maintain strong organizational and leadership skills to drive team success.
- Provide comprehensive preparedness and response coordination for crisis events and daily disruptions.
Required Qualifications, capabilities and skills:
- Bachelor's degree or equivalent military/law enforcement experience.
- At least three years of directly transferable experience in incident management and security operations.
- Strong documentation and reporting skills with attention to detail.
- Ability to work with a sense of urgency and contribute to team objectives.
- Experience in developing procedures to ensure compliance with control frameworks.
- Ability to identify stakeholder requirements and develop solutions.
- Commitment to diversity, respect, and inclusion in the workplace.
Preferred Qualifications, capabilities and skills:
- Experience in a joint operations center or security operations center.
- Proven ability to establish and maintain trust-based relationships with stakeholders.
- Strong problem-solving skills to anticipate and address challenges.
- Ability to communicate effectively with a range of audiences.
- Confidence in offering constructive challenges to the status quo.
- Awareness of regulatory requirements related to security operations.
- Willingness to uphold the firm's "How We Do Business Principles" and "Code of Conduct."
