What are the responsibilities and job description for the Head of Performance Assurance position at JPMorgan Chase?
Are you looking for a new career opportunity where you can use your knowledge and expertise in Performance Assurance to lead a Banking Operations function?
In this role you will be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide.
Job Summary:
As a Head of Performance Assurance in Service Operations, you will develop and lead a proactive risk mitigation, control and performance improvement culture across the department. You will build, manage and motivate a team that will reduce financial loss, regulatory exposure, and reputational risk.
Job Responsibilities:
Building and leading a high performing business assurance function, proactively identifying emerging operational risks and lead the resolution
Overlay your technology, process management and operational risk skills to develop, maintain and lead the delivery of Operational controls
Identify control gaps, weaknesses, and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
Provide ongoing feedback and training as well as support the growth of employees' knowledge of risk concepts and their application to risk and control evaluation
Engage & support Operational Leaderships Teams, driving governance, developing operating pattern & evolving team structure to drive ownership and optimise talent
Required qualifications, capabilities and skills:
Relevant and demonstrable financial service experience in controls, audit, quality assurance, risk management, or compliance
Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
Experience of change management in banking product, or contact centre operations
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Knowledge of banking regulatory environment
Extensive stakeholder management working with global teams
Ability to analyse data-driven situations to formulate appropriate conclusions
Experience in leading and managing teams
Preferred qualifications, capabilities and skills:
Experience of project management tools such as JIRA
Understanding, and implementation of, automation and AI to deliver control automation reduction of risk would be an advantage
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