ISV Payments Product Manager-Vice President

You are an experienced product manager looking to make an impact, shaping the future of product innovation, driving value for customers, guiding successful product launches, and scaling end to end solutions in the Payments Industry. Join our dynamic team and make a meaningful impact by delivering industry leading financial products that delight our large enterprise and middle market customers.

As a Product Manager in the Embedded Finance Platform Solutions product team, you will be an integral member of a team that innovates new product offerings and leads the end-to-end product delivery. Focused on the core job of getting paid, you will be responsible for acting as the voice of the customer and developing pay-in, payout and billing capabilities that provide mission critical business value. Utilizing your deep understanding of how to get a product off the ground, you will guide the successful launch of product capabilities, gather crucial feedback, and ensure delivery of top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Manage discovery and market research to uncover customer insights and integrate them into the product roadmap
• Become a subject matter experts for a subset of capabilities offered to targeted strategic clients
• Own execution of a product vision and strategy that delivers value to customers
• Develop a roadmap of capabilities and enhancements that enables development to support the overall strategic roadmap and value proposition
• Direct experience leading product launches and product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Work closely with design, product management, engineering and program management  stakeholders to align on a holistic product roadmap
• Deliver solutions that balance quality and speed to market, pressure test and optimize experiences, thoroughly consider edge cases, and minimize obstacles to product launch 
• Build an outcomes framework and tracks the product's key success metrics such as cost, feature and functionality, risks, and reliability
• Collaborate with commercialization teams to turn your roadmap and delivery into compelling and actionable customer benefit narratives

Required qualifications, capabilities, and skills

• 7 years of experience or equivalent expertise in product management or a relevant domain area
• Proven expertise in the Payments, ISVs, PayFacs and/or Marketplace industries
• Expert in managing the product development life cycle process, design, and data analytics
• Demonstrated track record of success in complex, matrixed technology organizations
• Able to communicate effectively and use best practices when working with diverse, cross-functional stakeholders 
• Adept with data analysis, including assumption development, data selection, data interpretation, and recommendations
• Advanced problem solving skills, including root cause analysis as well as understanding of conflicting priorities and perspectives
• Enjoys staying in the details as a subject matter expert for specific product capabilities
• Entrepreneurial track record, delivering outcomes through a dynamic business environment
• Partnership ‘one team’ mindset - comfortable leading through example and collaboration

Preferred qualifications, capabilities, and skills

• Bias towards discovery, learning and experimentation 
• Naturally empathetic and curious about customers and their needs
• Able to internalize these insights and represent the voice of the customer to internal teams
• Outcomes-focused, referring to roll up your sleeves and get the work done
• Demonstrated results working in highly matrixed, complex organizations
• Able to understand technical solutions and be able to spot potential issues and make trade off decisions
• Experience working with aligned stakeholders across multiple geographies and cultures 

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.