What are the responsibilities and job description for the Loan Servicing Analyst position at JPMorgan Chase?
Join a dynamic team of Loan Servicing Analyst, providing high-level Client Service operational support.
Job Summary:
As a Loan Servicing Analyst within our Commercial Term Lending team, you will primarily provide operational support and maintain direct contact with borrowers, property managers, and business partners. You will help research and solve issues for our clients, communicating through Zoom, email, and phone to build strong relationships and provide the high level of service that JPMorgan Chase customers have come to expect.
Job Responsibilities:
- Handle incoming calls and emails from both internal and external clients.
- Provide high quality, professional service with emphasis on one call resolution.
- Provide clear and concise responses to clients via e-mail.
- Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
- Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
- Work in a fast paced constantly evolving environment.
- Accept and process payments by phone.
- Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
- Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
- Perform additional duties as assigned by Manager or Team Lead
Required qualifications, capabilities, and skills:
- Excellent customer service skills with a clear and positive telephone manner
- Ability to work any shift during the hours of 8am – 7pm CST
- High School Diploma or equivalent required
- Minimum of 3 years of contact center or client service experience
- Must have strong written and verbal skills. Proficient in Microsoft Office suite
- Ability to work independently and as part of a team
- Effective listening and analytical skills
- Good time management skills. Self-driven, eager to learn
- Strong problem solving and troubleshooting skills.
- Ability to use multiple applications, browsers, and instant messenger simultaneously.
Preferred qualifications, capabilities, and skills:
- Loan servicing experience a plus
