What are the responsibilities and job description for the Omnichannel Product Delivery Manager - Payments - Vice president position at JPMorgan Chase?
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Omnichannel & Biometrics Product Delivery, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Extensive experience in software development and integration, particularly with Point of Sale (POS) systems, along with strong project management skills, excellent problem-solving abilities, effective written and oral communication skills, and proficiency in relevant programming languages and integration tools
- Experience in managing and optimizing retail and point of sale system networking requirements, with extensive experience in both cloud-based and in-store payment networking systems a plus.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience in working with cloud-based POS systems and familiarity with emerging technologies in the retail and payment processing sectors.
- In-depth knowledge of payment terminal hardware and software, including EMV, NFC, and contactless payment technologies, as well as experience in integrating these terminals with various POS systems to ensure secure and efficient transaction processing.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience, with certifications in project management or relevant technologies
