What are the responsibilities and job description for the Operations Analyst - Chase Media Solutions position at JPMorgan Chase?
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As an Operations Analyst within Chase Media Solutions, you will be responsible for merchant identification for transaction tracking to ensure seamless execution of offer campaigns from start to finish. In this dynamic role, you will collaborate closely with our national sales team to gather offer parameters for campaign data tracking, conduct campaign redemption audits, and fulfill other Ad Hoc campaign operational requests. If you have a proven track record of delivering high-quality results in a fast-paced, data-driven environment and are detail-oriented with strong analytical skills and a passion for problem-solving we would love to hear from you.
Job responsibilities
- Identify merchants in transactional databases using SQL for merchant offer redemption tracking and merchant budget forecasting
- Collaborate with national sales to gather campaign parameters to successfully track user redemptions
- Conduct tracking rule audits to ensure accurate tracking and reporting of campaign performance
- Work cross-functionally with campaign operations, merchant operations, analytics and sales to resolve issues related to campaign transactions
- Identify areas of opportunity to improve operational efficiency and recommend solutions to greater operations team
Required qualifications, capabilities, and skills
- 1 years of experience in operations, campaign operations , analytics or other data driven role
- Comfortable working with SQL across different types of databases MySQL, PostgreSQL, Teradata
- Hands on experience with Microsoft Excel
- Self-motivated, proactive team player and independent worker
- Maintain relationships and communication by responding timely and accurately to both, internal and external questions, and requests for information
- Willingness to learn and grow as program expands
Preferred qualifications, capabilities, and skills
- Bachelor’s degree
- Hands on experience with Salesforce or similar CRM software
- Understanding of card linked offers and/or credit card rewards program in a financial, payments or shopping environment
- Experience within a technology, digital media or performance marketing industry
