What are the responsibilities and job description for the Operations Director - Retail Fraud position at JPMorgan Chase?
Chase Consumer & Community Banking (CCB) serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services through our 137,000 employees. JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership, and Innovation.
As an Operations Director - Retail Fraud within the Consumer and Community Banking division, you will be tasked with realizing the strategic vision of the organization by implementing plans outlined by senior leadership. Your role will involve leading a dedicated team to execute strategic initiatives and manage a key sector of the retail fraud organization. Your responsibilities will include project management, data analysis, and spearheading the development of the business arm of the organization. You will oversee retail products such as Wires, Checks, Automated Clearing House (ACH), quick payments, and online activities. Additionally, you will be accountable for delivering exceptional customer service, reducing losses and complaints, and decreasing operational costs across the organization in the US, Philippines, and India.
Job Responsibilities:
- Define the organization's purpose and aspirations. A clear vision and mission guide decision-making and align the efforts of all members towards common goals and long-term objectives
- Developing and implementing strategic plans that outline the organization's goals, priorities, and the actions needed to achieve them
- Making informed and timely decisions that consider both short-term and long-term implications for the organization
- Ensuring optimal allocation and utilization of resources, including financial, human, and technological assets, to support strategic initiatives
- Leading and managing organizational change to adapt to evolving market conditions, technologies, and customer needs
- Building and maintaining strong relationships with key stakeholders, including employees, customers, partners, and investors
- Establishing metrics and benchmarks to monitor progress towards strategic goals and making adjustments as necessary
- Fostering a culture of innovation and continuous improvement to drive growth and maintain a competitive edge
- Identifying potential risks and developing strategies to mitigate them while seizing opportunities for growth
- Mentoring and developing future leaders within the organization to ensure a strong leadership pipeline
Required Qualifications, Capabilities and Skills
- 7 years of senior operations leadership experience having managed large and complex teams
- Process management experience
- Influence skills across organizational lines and hierarchical levels
- Strong strategic, analytical and quantitative capabilities
- Ability to thrive in a dynamic and fast paced environment
- Proven track record of driving efficiency and process improvements
- Budgeting, capacity planning and forecasting experience
- Project Management Skills: well-organized, structured approach; ability to achieve tight timelines on complex deliverables.
- Ability to manage and prioritize projects across groups
- Proven record in business innovation and delivering high-impact results including a focus on customer experience
- Strong people management and people development interest
Preferred Qualifications, Capabilities and Skills
- BS or MBA – preferred
