Payment Lifecycle Manager II - Custody Cash Operations

The Commercial & Investment Bank Custody Cash Operations is a part of our broader Security Services Custody Operations team which is responsible for end to end operational service to our custody clients.  Our Custody Cash Operations teams cover cash instruction capture and management, cash settlements; SWIFT Fail Management, Overdrafts, Foreign Exchange, Time Deposits and Payments Lifecycle Management.

As a Payment Lifecycle Manager II within the Custody Cash Operations team, you will be tasked with ensuring the smooth operation of all client-related tasks. This includes timely transaction processing, proactive resolution of exceptions, and acting as a knowledgeable single point of contact. Your daily duties will involve executing routine tasks such as processing and verifying cash wires within a strictly controlled framework. You will also be expected to review, analyze, and publish data from various reporting tools on a daily or weekly basis. Additionally, you will be responsible for continually reassessing operational risks in response to changes in business deliverables, product implementations, legal and regulatory requirements, operating procedures, staff restructuring, and technological changes.

Job Responsibilities

• Execution of daily business as usual (BAU) tasks/activities which includes processing and verification of Cash wires in the most efficient and highly control framework oriented environment.
• Scrutinize, review, analyze and publish data daily/weekly from multiple reporting tools and continually reassess the operational risk taking into account changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures, restructuring staff and the impact of changing technology.   
• Collaborate, conduct and attend internal meetings with Product, Network, technology and Client service teams to add value, enhance client satisfaction and to gain business efficiency.
• Understanding Audit requirements and play a key role in audit reviews, internal Quality Analysis/Quality Control checks partnering with internal controls teams and external auditors.
• Ensure timely review, certification and re-certification of Cash function procedures, Operating Service Agreements and Business Resiliency plans. 
• Manage and complete performance appraisals for direct reports and being a guide in career development by setting goals and objectives for Team Leaders and Operations Analysts.
• Create strategic back up plans in sync with the roles and requirements of the business and execute cross-trainings to ensure “knowledge-transfer” amongst all teams. 

Required qualifications, capabilities and skills

• Knowledge of custody cash operation services, SWIFT messages MT202, MT103, MT210, MT304, MT321, MT199, MT192, MT292, MT599.
• Be flexible to manage tight deadlines, remain organized and balance priorities.
• Strong analytical and problem solving skills, take initiative to manage change & controls.
• Support a changing business landscape with understanding of program/project risk.
• Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint.
• Be proactive to ensure “Best in Class” results for all clients.
• Bachelor's Degree or equivalent with a minimum of 4 years of experience. 

Preferred qualifications, capabilities and skills

• MBA (Finance) or any equivalent degree.
• Strong financial markets product knowledge and understanding of the transaction lifecycle
• Working knowledge and experience on data analytical tools such as Xceptor, Tableau and Alteryx.
• Prior experience managing staff; be a self-starter with an ability to learn and transfer knowledge.