Payments Client Management Leader - Enterprise - Executive Director

As a Payments Client Manager (PCM) and industry leader in our Global Payments Corporate Sales team, you will take on a dual role supporting clients directly and managing a team of industry-aligned professionals. You will manage a portfolio of well-established client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships. In addition to your portfolio responsibilities, you will lead and be accountable for a team of client managers and sales success members, and for the overall results for the industry. Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long-term growth. 

About the Sales Success Function: Our core focus is to drive business growth by ensuring successful sales efforts throughout the sales cycle, underpinned by disciplined process management and a robust risk framework. We achieve ongoing sales success through effective client management and seamless sales execution, delivering on client mandates and contractual obligations to retain and expand existing relationships while achieving desired business outcomes. Looking ahead, we empower the sales organization with the right processes, tools, communication, and training to consistently achieve and exceed their targets within a sound risk and controls environment. 

Job responsibilities:   

• Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client  

• Collaborate across Global Payment Sales Managers, Product Sales Specialists, Client Service Account Managers, Implementation Managers, Onboarding teams, and Corporate Banking partners to meet client specific needs/requirements 

• Prepare and deliver periodic business reviews and analysis on strategic client relationship; monitor and maintain client health indicators, proactively addressing issues 

• Drive product and solutions activation to enhance client value 

• Obtain the correct deal documentation, ensure functional alignment, and secure necessary approvals to expedite deal execution 

• Drive deal execution to achieve timely realization of business outcomes 

• Manage pricing events and optimize pricing to maximize revenue, and oversee the setup, maintenance, and monitoring of credit facilities to optimize utilization 

• Manage Know Your Customer (KYC) requirements and provide clients with necessary regulatory updates 

• Take ownership of ensuring high standards in pipeline and account planning and be responsible for the accurate administration of client coverage 

• Lead and be accountable for the governance of deals and the effective implementation of requests 
• Take responsibility for attracting, developing, and retaining top talent, fostering a team that is both skilled and motivated

Required qualifications, skills and capabilities: 

• Minimum 8 years of experience in client management, sales, or a related role

• Experience working with large multi-dimensional clients (multiple products/regions/etc.)

• Demonstrated experience leading a team of experienced professionals 

• Strong understanding of payments products and payments industry dynamics

• Knowledge and expertise supporting Enterprise/Technology industry

• Excellent communication and interpersonal skills. 

• Ability to build and maintain strong client relationships

• Analytical mindset with the ability to identify growth opportunities and optimize processes

• Proficiency in CRM software and Microsoft Office Suite

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.