What are the responsibilities and job description for the Payments Merchant Services Relationship Manager - Vice President position at JPMorgan Chase?
Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
Job responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
- Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
- Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
- Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
- Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
- Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
- Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment
Required qualifications, capabilities, and skills
- 8 years of experience in strategic relationship management and/or business development in the Payments industry
- Contract negotiation experience
- Senior sales and account executive management experience
- Experience managing complex clients
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level working with C-suite level client stakeholders
- Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
- Demonstrated ability to work across internal teams and external clients
- Strong presentation skills
- Exceptional verbal and written communication skills
- Travel Required
Preferred qualifications, capabilities, and skills
- Technology related experience
- Master’s in Business Administration
- Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry
