What are the responsibilities and job description for the Payments Merchant Services - Relationship Manager - Vice President position at JPMorgan Chase?
Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of large retail clients. You will partner closely with the firm-wide bank coverage team. As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and stakeholders within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
Job responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
- Execute sales/support strategies in conjunction with other lines of business and cross functional partners
- Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Establish and maintain strong internal partnerships with respective firmwide coverage teams through on-going collaboration and communication
- Implement and support ongoing client strategy and coordinating cross-sell opportunities with other parts of JPMorgan Payments
- Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
- Prepare and deliver business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
Required qualifications, capabilities, and skills
- 6 years of experience in strategic relationship management and/or business development in the Payments industry
- Contract negotiation experience
- Senior sales and account executive experience
- Experience managing complex clients
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level presenting to executive level client contacts
- Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions
- Demonstrated ability to work across internal teams and external clients
- Strong presentation skills
- Exceptional verbal and written communication skills
- Travel Required up to 30% nationally
Preferred qualifications, capabilities, and skills
- Technology related experience
- Expertise in specialized industries such as retail, omnichannel payments including card present, in app, and web purchases
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
