What are the responsibilities and job description for the Post-Trade Technology Support III position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Post Trade Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience assisting clients in deploying and managing cloud infrastructure on AWS, leveraging best practices for security, scalability, and cost-efficiency
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience providing technical support while ensuring integrity, confidentiality, and availability of sensitive data across various platforms
- Proven experience utilizing Grafana and similar monitoring tools to visualize and analyze system performance metrics, enabling proactive identification and resolution of potential issues to maintain optimal system uptime and reliability.
- Proven experience managing and supporting Apache Kafka and similar messaging platforms, ensuring seamless data streaming and processing for real-time analytics and application integration.
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
