What are the responsibilities and job description for the Product Manager - Machine Learning & Intelligence Operations position at JPMorgan Chase?
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Machine Learning and Artificial Intelligence is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.
As a Product Manager in the Machine Learning and Artificial Intelligence (ML& AI) group, you will be an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you will be responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers.
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization.
- Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.
- Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.
- Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume.
- Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.
- Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes.
- Applied experience in a variety of AI and machine learning techniques and technologies.
- Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners.
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning.
- Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.
- Strong problem-solving skills and the ability to think creatively and strategically.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience working in or with customer service operations.
- Advanced degree in Computer Science, Engineering, Data Science, or a related field
- Experience with cloud-based AI/ML platforms and tools
