What are the responsibilities and job description for the Product Solutions Manager - Healthcare Payments - Vice President position at JPMorgan Chase?
Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.
As a Product Solutions Manager in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
In this role you will be expected to carry your own quota and will be responsible for prospecting and creating your pipeline and leads. You are responsible for understanding the customer’s pain points and recommending solutions that would best fit their needs. You will work directly with the Treasury Management Officer and Healthcare Banker and supports the Healthcare Payments Product needs.
Job responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Maintains sales mentality with being goal and quota driven.
- Sources new opportunities while shepherding inbound requests.
- Collaborate with internal stakeholders (e.g Product, Marketing, Commercialization, and Customer Success teams to meet client needs
- Track, forecast, and report key performance metrics and pipeline activity through CRM tools.
- Support complex sales cycles, including RFP responses, contract negotiations, and closing deals.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Extensive in depth knowledge of healthcare Payers, including Claims Management, provider networks, and value-based care models
- Demonstrates critical thinking abilities across multitude of scenarios.
- Travel required up to 25%
Preferred qualifications, capabilities, and skills
- Strong understanding of compliance and regulatory requirements (e.g. HIPAA, CMS guidelines
- Enterprise-level deal management
- Strategic thinker with a focus on relationships, customer success and not transactional sales.
- Ability to build rapport and trust with an extensive list of stakeholders from executives to technical teams.
