What are the responsibilities and job description for the Senior Lobby Reception Manager position at JPMorgan Chase?
Join our team as Senior Lobby Reception Manager to provide top-tier experience service
As a Senior Lobby Reception Manager within our Amenity Services team , you will spearhead the 270 Park Lobby Reception strategy to provide top-tier service to employees and guests, collaborating with Amenity Services Leaders, Global Security, Property Management, and corporate partners such as HR, Communications, Events & Marketing, and Executive Leadership. Reporting to the Amenity Services General Manager, this role will oversee operations for an expected 12,000 daily occupants, ensuring a cohesive experience across the Midtown campus, including nearby JPMC offices. This position also involves working with the Midtown Lobby Reception team to maintain service standards, serving as the primary liaison with internal stakeholders, swiftly resolving issues, and ensuring effective communication with peers and senior management. Responsibilities also include ensuring receptionists meet KPIs, address service issues promptly, manage budgets within a complex financial structure, and drive innovation in hospitality service standards by integrating the latest trends.
Job responsibilities
- Coordinate team efforts for smooth and welcoming building access from curb to elevator.
- Work with relevant teams to ensure lobby safety, cleanliness and orderliness.
- Follow safety protocols and keep the team updated on security procedures.
- Master Guest and Event Management Systems and collaborate to enhance user experience.
- Ensure a seamless and welcoming experience for all guests, from arrival to destination.
- Support employees with access issues, building queries and guest interactions.
- Oversee scheduling, including coverage, time-off and contractor management.
- Address and resolve guest and employee issues in the lobby.
- Guide team performance and career development for a high-performing unit.
- Lead global initiatives for consistency and improved service levels.
- Gather and interpret visitor and employee data for insights and planning.
Required qualifications, capabilities and skills
- At least 6 years in high-end reception, concierge, or hospitality services.
- Minimum 3 years of leadership or supervisory experience.
- Strong interpersonal and communication skills with outgoing personality.
- Ability to thrive in fast-paced settings, solve problems, and handle difficult personalities professionally.
- Capable of influencing and motivating non-direct reports.
- Proficient in Microsoft Office.
- Familiar with event, room, or visitor management systems.
- Able to stand and/or walk for extended periods.
- Flexible with shift timings; adaptable to varying start/end times.
- Willing to travel to remote offices as needed.
Preferred qualifications, capabilities and skills
- Bilingual, especially Spanish, is a plus.
