What are the responsibilities and job description for the Senior Product Delivery Associate - Payments - Senior Associate position at JPMorgan Chase?
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Omnichannel & Biometrics Product Delivery Team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Day-to-Day Terminal Estate Management (Template creation/modification, Estate creation, parameter updates, etc)
- Take initiative to improve the product line by documenting new use cases, requirements, customer problems, and business needs
- Liaison between IT, QA, and Product
- Manage client escalations and incidents
- Track on-going issues and remediation efforts
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Strong knowledge of payment applications and terminal programming. Familiarity with Terminal Management Systems and software release best practices. Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring
